Business Operations Associate (For Contingent Workers)

The Business Operations Associate helps to implement processes and structure to ensure goal achievement and to help the department to run more smoothly. They will support the execution of the day-to-day operations of an area, function to ensure that it runs effectively and efficiently.

They also support the implementation of an effective rhythm of business within specific areas of the department to achieve the objectives and mitigate key dependencies. The Business Operations Associate will partner with the different teams in the Department to ensure the right tracking of the key initiatives deliverables and KPIs within the departments. Also they will support the adoption of Company wide processes within their department (eg. Quarter Operational Reviews, Strategic Portfolio Management tracking, Planning and Budget, etc).

Key Responsibilities

Craft methodology and standards:

• Apply structured methodology to support the adoption of standardized processes across the department to increase efficiency and effectiveness while also simplifying where possible

• Support the execution of the processes and key initiatives to run the business and the organization

Process Excellence

• Execute thoughtful, yet simple, processes to increase efficiency and productivity. Contribute to establish business operations best practices within the area of scope.

Planning

• Support annual and ad hoc planning processes within the area of scope.

Cadence

• Support some of the measurement, reporting and analysis of performance which are key for the preparation of the business reviews ( (monthly, quarterly, mid year).

Performance management

• Solve low complexity problems with small supervision and support the solution of more complex topics. Be hands on and drive solutions to problems in partnership with the involved parties.

Stakeholder management:

• Effectively collaborate with various teams, departments, and stakeholders.

Communication

Stakeholder

Type

Frequency

Department

Information, Persuasion

Occasional

Extended Leadership Team

Cooperation, Information

Occasional

Department Leadership Team

Information

Occasional

Other department Business Operations

Cooperation, Information

Occasional

Level of Education

Bachelor Degree

Years of relevant Job Knowledge

3 years

Requirements of Special Knowledge/Skills

• Craft skills: basic process management and problem solving skills including experience with project / change management approaches and phases. Preferably having a solid data and insights analytical skills, comfortable in facilitating effective governance and business as usual initiatives

• Have a basic business and good financial understanding, be able to use quantitative and qualitative data to drive decision making.

• Ability to identify challenges and opportunities and support the resolution of those

• Be able to effectively communicate with people of diverse backgrounds. Able to operate within a multitude of formal and informal networks. Able to influence management and small groups.

• Strong interpersonal skills focused on collaboration. Building and maintain lasting relationships and connections with diverse teams, across the organization and outside

• Highly organized and structured in order to make sure all processes run smoothly and in a reliable manner.

• Able to influence management and small groups.

• Solve low complexity problems with minor supervision and support the solution of more complex topics.

• Be able to ensure that outcomes of the processes and the BAU initiatives are in line with internal partners needs and expectations