Business Operations Manager (For independent contractors)

Based in the People Business Operations team, the Business Operations Manager drives processes and implements structure to ensure goal achievement and to help the department’s Leadership in making effective decisions. They are responsible for coordinating the execution of the day-to-day operations of their assigned business area (sub-department) to ensure that it runs effectively and efficiently, and supports the leadership team of the business area to ensure alignment with broader organizational goals.

They also design and implement an effective rhythm of business both within the department and cross departments to achieve the shared objectives and mitigate key dependencies. The Business Operations Manager will partner with the different teams in the Department to ensure the right tracking of the key initiatives deliverables and KPIs within the departments. Also they will drive the adoption of Company wide processes within their department (eg. Quarter Operational Reviews, Strategic Portfolio Management tracking, Planning and Budget, etc) and be responsible for leading a horizontal pillar of the business operations team (business performance management, department performance management, or annual planning) .

The Business Operations Manager acts as a support for all the yearly planning activities, as well as the execution of the planned activities after budget submission. They will also make sure that the key dependencies between departments as results of the yearly planning will be correctly identified and properly followed up.

Key Responsibilities

Craft methodology and standards

• Apply structured methodology to implement an effective way of running business as usual operations and to make it easier for the teams to work and achieve objectives.

  
  

• Facilitate the scoping, design, execution of the processes and key initiatives to run the business and the organization

  
  

• Positively and proactively contributes towards the craft, including sharing best practices or participate in events or projects.

  
  
  

Process Excellence

• Support design and/or execute thoughtful, yet simple, processes to increase efficiency and productivity.

  
  

• Drive the optimization of business operations by driving adoption of standardized processes across the department to increase efficiency and effectiveness while also simplifying where possible

  
  
  

Planning

• Support annual and ad hoc planning processes within the department, by working closely with each sub-departments and collaborate with FP&A for a budget definition and resource allocation.

  
  

• As well effectively support the cross departmental engagement to share plans and effectively address key dependencies alignment

  
  

• Effectively oversee the planning process for a VP/Snr Director sub department

  
  
  

Cadence

• Own preparation and facilitation of business reviews (monthly, quarterly, mid year), including managing follow up and ensuring actions are tracked and delivered.

  
  
  

Performance management

• Design and implement the measurement, reporting and analysis of performance (vs. KPIs), creating and automating reporting and performing analysis where possible.

  
  
  

Stakeholder management:

• Effectively collaborate with various teams, departments, and stakeholders.

  
  

• Acts as a central point of contact, streamlining processes, fostering teamwork, and driving operational efficiency.

  
  

• Ability to influence up to Director level and productively interact with Sr. Director/VP level

  
  
  

Requirements of Special Knowledge/Skills

• Strong process management and problem solving skills including experience with project / change management approaches and phases. Having solid data and insights analytical skills, comfortable in facilitating effective governance and business as usual initiatives

  
  

• Experience in or solid understanding of People (HR) department structure and operations

  
  

• Have a solid business and financial understanding, independently use quantitative and qualitative data to drive decision making. Ability to tell a clear story with data/insights. Have a good financial background to be comfortable in understanding business and financial metrics and identify key insights for decision making purposes.

  
  

• Ability to think strategically and to identify challenges and opportunities and recommend solutions/actions.

  
  

• Change Management basic background

  
  

• Be able to effectively communicate with people of diverse background, seniority and domains including large audiences while building and maintaining lasting relationships. Skilled communicator and proven relationship builder, able to operate within a multitude of formal and informal networks while managing the competing interests of varied stakeholders.

  
  

• Strong interpersonal skills focused on collaboration. Building and maintain lasting relationships and connections with diverse teams, across the organization and outside

  
  

• Highly organized and structured in order to make sure all processes run smoothly and in a reliable manner.

  
  

• Able to lead, motivate, and manage teams to achieve organizational goals. Able to influence and steer leadership, senior management and groups.

  
  

• Solve complex problems independently. Able to break up a complex problem into actionable and easy to understand solutions. They should be hands on and drive solutions to problems in partnership with the involved parties.

  
  

• Be able to ensure that outcomes of the processes and the BAU initiatives are in line with internal partners needs and expectations

• Minimum of 8 years relevant experience