Booking NL
Business Operations Manager (For independent contractors)
Role Overview:
The Business Operations Manager - CBO Office, reporting into the Senior Manager Business Operations - CBO Office, plays a pivotal role in supporting the Senior Manager. This entails executing, ensuring guidance & materials are up to date, guiding teams through the annual planning cycle and overseeing cross-functional collaboration to ensure Booking.com runs effectively and efficiently, to achieve shared objectives and mitigate key risks.
They support the execution of annual planning, cross-functional coordination, and key operational processes to help Booking.com achieve shared goals, manage dependencies, and mitigate risks. They will act as the Sr. Manager’s right hand, helping divide responsibilities and stepping in when the Sr. Manager is unavailable. While the role is centered on operational excellence and process execution, it also requires a strategic mindset to connect the dots and make sense of complex information.
Key Job Responsibilities And Duties:
Support and co-lead the execution of the operational planning phase of the 2027 Annual Planning cycle with the Senior Business Operations Manager, CBO Office.
Create clear communications for stakeholders and leadership, tailoring messages by audience and channel to ensure they have the knowledge, materials, and tools needed to plan effectively.
Review submissions and partner within the CBO BusOps team to ensure priorities, OKRs and Book of Work are clearly defined and aligned with standard definitions.
Own the 2027 Annual Planning portal, working with Corporate Finance and Global Strategy to keep materials current, user-friendly, and access-controlled.
Produce central reports from Jira & Oboard, highlighting insights, risks, and issues for CBO BusOps leadership and key stakeholders.
Support the design and facilitation of the 2027 Annual Planning Retrospective
Act as a thought partner to the Senior Business Operations Manager, CBO Office, helping improve the planning process for stakeholders and create an effective plan.
Build strong working relationships with CBO BusOps team members.
Role Qualifications And Requirements (Must Haves):
Bachelor’s degree required.
8–10+ years of relevant experience.
Strong background in corporate, strategic, and operational planning across cross-functional business units.
Prior knowledge and experience with Jira, Oboard, Confluence and the Atlassian suite.
Strategic Thinking and Problem Solving
Able to think strategically, connect complex topics, and identify challenges and opportunities.
Turns complex problems into clear, practical, and actionable solutions.
Drives recommendations through to execution and follow-up.
Business Planning Process Excellence
Strong process, program, and project management skills.
Experienced in designing and implementing effective planning processes, tools, and resources.
Highly organized and structured, with a focus on reliable execution and continuous process improvement.
Delivers high-quality outputs and leadership-ready materials with a strong attention to detail.
Strong analytical skills with the ability to turn data and insights into action.
Change and Communication
Strong change management experience, including methodologies and best practices.
Communicates change clearly and effectively, including the why, what, how, when, and who it impacts.
Adapts communication style to the audience and helps others understand and embrace change.
Leadership and Collaboration
Strong leadership and influencing skills, with the ability to steer stakeholders
Able to influence without authority
Able to be collaborative, proactive, prioritising the greater good for the business than the personal interests, being open and humble enough to learn from others and share experience
Nice to Haves:
Booking.com and Travel Tech industry/OTA knowledge and experience