Case Manager (For independent contractors)

Please note this is a 6-month assignment for freelancers.

The pay rate is 40-78 EUR/hour.

Case Manager works in a team of specialists to ensure seamless coordination of long term and/or complex sickness absence cases. The Case Manager is the single point of contact for manager, HRA and employee with regards to absence cases and is responsible for ensuring compliance with both the Dutch Gatekeeper Act and the company's internal policies with regards to sickness absence. The Case Manager is also the single point of contact to the external Arbo services (e.g. Company Doctor, mediator, etc).The role ensures our employees and people managers get optimal support in order to shorten the amount of time before sustainable reintegration as much as possible, by providing them advice, instructions and status-updates. The role proactively identifies areas for improvement with regard to managing sickness and actively advises the company when there are opportunities for interventions and or to improve our policies and processes around sickness management.

Key Responsibilities

• Manage end-to-end sickness absence process portfolio for all longterm and/or complex cases, while connecting with, and managing, the relevant stakeholders to ensure compliance and progress of reintegration.

  
  

• Manage all mandatory information, tasks and responsibilities to both the employee and the manager during a sickness absence case in accordance with the Gatekeeper Act and internal policies.

  
  

• Manage all mandatory information, tasks and coordination to & with external Arbo services (e.g. Company Doctor, mediators, workability specialists)

  
  

• Ensures meticulous administration of sickness absence cases within scope, which lead to trusted data and reporting (and steer data/analytics), which requires strong partnering with other stakeholders such as HROps teams.

  
  

• Ensures compliance with the NL social security institution.

  
  

• Provides regular and ad-hoc reporting to all relevant stakeholders such as HRA, business leaders.

Requirements of special knowledge/skills

• Bachelor degree

  
  

• Extensive knowledge (and experience) of Gatekeeper act ( Wet Verbetering Poortwachter).

  
  

• Excellent analytical skills, able to quickly get to the core of a situation.

  
  

• Ability to structure work and effectively drive adherence to the applicable calendar/action plan from all stakeholders.

  
  

• Ability to effectively manage expectations and escalate to relevant stakeholders when applicable.

  
  

• Excellent verbal and written communication skills (to deal with sensitive, personal cases)