Change Manager (For independent contractors)

Change Manager - DMLP

With a mission to make it easier for everyone to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. Booking.com connects travelers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts and even tree houses. The Booking.com website and mobile apps are available in over 40 languages, offer more than +28 million total reported listings, and cover +140K destinations in +200 countries worldwide.

Across our offices worldwide, we continue to innovate. To solve for some of the most complex challenges in travel and technology, and to plan for the exciting developments that lie ahead. With strategic long-term investments into what we believe the future of travel can be, we are opening up new career opportunities that will have a strong impact on our mission. We are united in the belief that our very human desire to explore the planet’s beauty and discover more about other people and cultures will endure. The world is waiting for us. Together, we will be ready.

The Data and Machine Learning department comprises of the Data & AI governance (DAIG) team and the Data & Machine Learning Platform team (DMLP):

-The DAIG team enables governance (policies, standards, processes and technology) to drive the provision of secure, trusted, accessible data for data driven decision making and compliant data & AI innovation

-The DMLP team builds the platform that facilitates business critical processes and confident data-driven decision making across Booking.com that is feature driven, governed and easy to use.

We are looking for a hands-on change manager who will be responsible for the planning and execution of the DML change plans, in support of our Data and AI work. This person would report into the DML PMO and be expected to own the execution of the change and communications plan.

The Change Manager will be responsible for the creation and maintenance of a change management plan and strategy for various initiatives as well as the following specific areas:

-Creating a case for change / change narrative for various initiatives within the Data and Machine Learning Department to promote leadership alignment and storytelling within the business.

-Identifying and maintaining a stakeholder management plan for various initiatives within the Data and Machine Learning Department to ensure we have an accurate map of all impacted groups for any given initiative.

-Planning and managing the communications plan and cadence for our Data & Machine Learning Platform features, ways of working, new releases etc across all departments, ensuring updates from product, tech, and engineering are all shared in a timely and joined up manner.

Creating and executing a campaign of wider communications cascades across internal channels such as slack and workplace in order to create awareness about the platform

-Knowledge base / training: pivot the current migration program focussed knowledge base and training to a Data & Machine Learning Business As Usual knowledge base targeted towards the various user groups (engineering, data science, product, end users, etc)

Creating and executing an awareness plan and cadence in order to create awareness about the refreshed training and documentation available for our users.

B.responsible

Change Strategy

• Fully understands change impacts, for multiple new and complex audience groups, relating to the full spectrum of changes, including culture, behavior & mindsets, process, technology and tooling, data and policy.

  
  

• Designs and owns highly effective change strategies that drive successful change outcomes.

  
  

• Understands and influences implementation strategy beyond change scope and contributes to end to end execution

  
  

Planning & Execution

• Designs and executes complex change/transformation plans that reach multiple audiences and effectively drive change.

  
  

• Develops and implements new ideas and improvements for change management practices and activities that are tailored to audience needs and improve change outcomes.

  
  

• Identifies KPIs and metrics to track the success of change strategy and plan. Adjusts strategy and plan as a result. Integrates change metrics into Program success criteria / business outcomes where applicable.

  
  

• Partners with project/program management, where needed, by creating clear roadmaps and alignment between activities

Audience & Engagement

• Effectively adapts style to audience

  
  

• Quickly makes connections and builds trusting relationships. Has a wide and diverse network.

  
  

• Actively listens and asks insightful questions to read between the lines and better understand true motivations and perspectives. Shows empathy and understanding to others.

  
  

• Asks questions and summarizes complex information (and discussions) in a way that gives new perspectives to others.

Enable Storytelling

• Creates excellent content by assimilating complex, technical and strategic information and translating it into simple, compelling and clear messages and storylines.

  
  

• Coaches and enables the change owner to tell an engaging and compelling story that brings others along the change journey.

  
  

• Coordinates/collaborates with internal communications, (external) designers, other skillset to create engaging content.

Problem Solving

• Ability to break up complex problems into actionable and easy to understand solutions.

  
  

• Provide a transparent and broad perspective and candid feedback.

  
  

• Escalates risks and issues and owns potential solutions.

  
  

• Identifies dependencies across multiple initiatives.

  
  

B.skilled

• You have a bachelor's degree or equivalent

  
  

• 5+ years experience working in complex global change or internal communication programs in a fast-paced, changing environment.

  
  

• For this role, you must have experience working with technical teams in to translate complex requirements into engaging user led content.

  
  

• Excellent written and verbal communication skills, with Journalistic skills: interviewing, writing, copy editing, proofreading.

  
  

• Proven experience creating and delivering change and communication strategies

  
  

• Able to run change and communication planning at a strategic/program level.

  
  

• Strong project management skills, ability to run multiple projects concurrently and prioritize effectively

  
  

• Ability to influence and build effective relationships with senior collaborators, and use those relationships to enable the best possible outcome for Booking.com and employees.

  
  

• Ability to coach leaders and line managers to be effective communicators

  
  

• Ability to distill sophisticated issues/ideas into simple, honest and compelling communication; avoiding jargon and matching language to the needs of colleagues.

  
  

• Strong facilitation skills: face to face and online.

  
  

• Proven success working with internal (social) channels and community management.

  
  

• Understanding of organizational culture: which channels will work most effectively in different environments and why.

  
  

• Detailed understanding of channel monitoring, campaign evaluation, qualitative/quantitative feedback and survey analysis.