Engineering Manager (For temp workers)

About the Department

This role is based in Manchester and within the Engage team inside the Genius Track of Marketplace Business Unit.

This is a project dedicated to delivering a company priority requirement to fixed timescales, alongside in-house teams based in Manchester, Amsterdam and also Shanghai.

The Genius Engage team will focus on driving engagement of Users with benefits that this loyalty program has to offer.

Role Overview

The role of Engineering Manager is to primarily manage, coach and develop an engineering team, ensuring the development of both (the individual and team as a whole) are in line with organisational objectives and direction. Manages all activities of an engineering scope through the direction of activities, to design new products and modify existing designs, ensuring that deliverables are on time and with acceptable quality. The role holder is required to analyze technology trends, human resource needs, and market demand to plan projects to ensure resilience in line with current demand and future ambition. In addition to this, the role will confer with leaders, production, key stakeholders and marketing teams to determine engineering feasibility, cost effectiveness, scalability and time-to-market for new and existing products.

Role Qualifications and Requirements

Bachelor’s degree in Computer Science, Software Engineering, a related technical field, or equivalent practical experience.

5+ years of hands-on professional experience managing development teams.

Key Job Responsibilities and Duties

Managing Teams

• Is responsible to get things done in the right way by taking ownership, being proactive and collaborating with business counterparts, peers, other craft managers and stakeholders.

• Is responsible to ensure delivery by tracking team health metrics and KPIs, monitoring roadmap progress, identifying blockers and resolving or escalating them.

• Is responsible to manage the team's stakeholders by reporting progress and blockers in a clear and timely manner.

• Is responsible to plan and manage headcount by actively participating and involving own team in recruitment efforts and planning processes. Booking.com engineering teams generally consist of 5-8 engineers, a Product Manager and may have virtual additional roles such as UX designers and testers depending on the circumstances. An Engineering Manager can be expected to be responsible for 1-3 teams.

Coaching/Mentoring

Is responsible to coach, guide and improve the overall performance of stakeholders and colleagues at all levels, when appropriate, by sharing experience, knowledge and approaches to work.

End to End System Ownership

• Is responsible to own a service end to end by actively monitoring application health and performance, setting and monitoring relevant metrics and act accordingly when violated.

• Is responsible to reduce business continuity risks and bus factor by applying state-of-the-art practices and tools, and writing the appropriate documentation such as runbooks and OpDocs.

• Is responsible to reduce risk and obtain customer feedback by using continuous delivery and experimentation frameworks.

• Is responsible to independently manage an application or service by working through deployment and operations in production.

Technical Incident Management

• Is responsible to address and resolve live production issues by mitigating the customer impact within SLA.

• Is responsible to improve the overall reliability of systems by producing long term solutions through root cause analysisIs responsible to keep track of incidents by contributing to postmortem processes and logging live issues.

Building software applications

• Is responsible to build software applications by using relevant development languages and applying knowledge of systems, services and tools appropriate for the business area.

• Is responsible to write readable and reusable code by applying standard patterns and using standard libraries and guide more junior members of the team in this topic.

• Is responsible to ensure the quality of the application by following standard testing techniques and methods that adhere to the test strategy.

• Is responsible to maintain data security, integrity and quality by effectively following company standards and best practices.

Architectural Guidance

• Is responsible to advise product teams towards a technical solution that meets the functional, nonfunctional & architectural requirements by challenging the rationale for an application design and providing context in the wider architectural landscape.

• Is responsible to set a clear direction for a technical capability by evaluating and aligning the target architecture improvements, reframing architectural designs and decisions for varied stakeholder.

Critical Thinking

• Is responsible to systematically identify patterns and underlying issues in complex situations, and to find solutions by applying logical and analytical thinking.

• Is responsible to constructively evaluate and develop ideas, plans and solutions by reviewing them, objectively taking into account external knowledge, initiating 'SMART' improvements and articulating their rationale.

Continuous Quality and Process Improvement

• Is responsible to identify opportunities for process, system and structural improvements (i.e performance gains) by examining and evaluating current process flows, methods and standards.

• Is responsible to design and implement relevant improvements by defining adapted/new process flows, standards, and practices that enable business performance.

Effective Communication

• Is responsible to deliver clear, well-structured, and meaningful information to a target audience by using suitable communication mediums and language tailored to the audience.

• Is responsible to achieve mutually agreeable solutions by staying adaptable, communicating ideas in clear coherent language and practising active listeningIs responsible to ask relevant (follow-up) questions to properly engage with the speaker and really understand what they are saying, by applying listening and reflection techniques

This role may require to be on an on-call rotation

Managing People

• Is responsible to inspire, grow and develop individuals by helping the creation of their personal development plan, leveraging available learning resources and offering stretch opportunities.

• Is responsible to manage underperformance by setting and reviewing performance objectives and KPIs, providing timely feedback and collaborating with HR counterparts.

This role is a contract role and will initially be managing a team of other contractors. While you will not be responsible for their career development as such, you will still demonstrate the key skills and competences appropriate to motivate and engage their skills in the best way possible, and our values extend to all employees, temporary and permanent.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.