Finance Operations Specialist

As an Expense Specialist you are responsible for the daily operations of the Expense Team,

responsible for all employee expense claims. You will drive changes and be responsible for

enhancement of reporting, KPI’s and audit rules in Concur and AppZen.

As an Expense Specialist you will also serve as the liaison between employee cardholders and

the issuing bank, act as point of contact to provide assistance with account issues,

delinquencies and monitoring of accounts, as well as communicate and coordinate with the

bank on behalf of Booking.com. Last but not least you will take ownership of the travel lodge

card setups and have the ability to manage multiple processes while providing an outstanding

customer experience to your internal stakeholders.

You will support innovation within the team and implement changes, collaborate closely with

department stakeholders to look for constant improvements and keep the Company’s Expense

Policy maintained and relevant.

RESPONSIBILITIES:

General responsibilities

● Ensure that daily activities are operating optimally and are compliant in accordance with

the company's code of conduct and compliance standards. Review, revise and

implement changes as required

● Support innovation within Booking’s expense and credit card practice and implement

changes

● Prepare analysis of credit card accounts that are aged and take actions to resolve the

aged balances

● Ensure compliance in adherence to the global credit card policy

● Reviewing, reconciling and approving a defined set of corporate cards

● Administer and support the development of a comprehensive gift card program

● Effectively and efficiently deal with all day-to-day corporate credit card related issues and

queries

● Collaborate with other departments and stakeholders to look for constant improvement

and keeping the Company’s Expense Policy maintained and relevant

● Participate with the testing and implementation of new tools and software

● Research and resolve expense discrepancies and issues

● Analyse existing operational processes and identify opportunities for improvement

● Review expense claims for compliance with company policy

● Ensure proper configuration of expense systems/tools, such as Concur, AppZen, etc.

and "Administer corporate credit card program

Credit Cards:

● Identify opportunities to drive value through process automation and the elimination of

process waste

● Design and produce a comprehensive suite of KPI reportage

Expenses:

● Ensure all expense reports are processed in accordance with the Travel and Expense

Policy;

● Monitor the daily feed from Concur to SAP: correct the errors and make sure the data

from Concur has correctly entered SAP;

● Process Cash Advances and monitor the aging;

● Reply and handle Zendesk tickets;

● Prepare expense data analysis, cooperating with other departments to support our

stakeholders;

● Reconcile 15+ NL Travel corporate credit cards;

● Research and resolve expense discrepancies and issues;

● Review and process 80+ corporate credit cards on a monthly basis;

● Improve current reporting, KPI’s and audit rules;

REQUIREMENTS

● 3+ years of experience in expense reimbursement/Credit Cards

● Relevant experience working in the Travel Business essential

● Profound knowledge of Concur Travel and Concur Expense

● Ability to write procedures and policies and translate them into the Booking environment

● Advanced computer skills, including a good working knowledge of Word and Excel

required

● Highly proficient in both spoken and written English

● Highly analytical and conceptual