Global Operations Coordinator (For contingent workers)

About the role

As a Global Operations Coordinator, you will be part of Global Operations, acting as an operational enabler for the Accommodation business unit, with a dedicated focus on supporting strategic partners. In this role, you will manage high-volume, process-driven workflows that are critical to the day-to-day functioning of the business. You will serve as a key point of contact for operational requests, ensuring timely, accurate, and compliant execution while maintaining a strong focus on partner impact and experience. Beyond execution, you will contribute to improving processes, supporting the rollout of strategic initiatives, and enabling scalable operational support across teams.

B. Responsible

• Review and process incoming requests from partners and internal teams, ensuring accuracy and timely handling in line with agreed service levels

  
  

• Support the setup and maintenance of accommodation inventory, including properties, room types, pricing, and policies, ensuring all information is accurate and up to date

  
  

• Maintain data consistency across systems by updating and aligning key information such as property details, rates, and policies

  
  

• Execute operational tasks at scale, including onboarding new properties, updating pricing structures, and applying policy changes using internal tools

  
  

• Provide day-to-day operational support for key partner accounts, ensuring requests and updates are handled reliably and on time

  
  

• Assist in the rollout of new products and business initiatives by supporting their operational implementation

  
  

• Collaborate with stakeholders, communicating clearly and proactively to ensure smooth coordination and issue resolution

  
  

• Follow risk and compliance guidelines to ensure all tasks meet required standards

  
  

• Identify recurring issues or inefficiencies and flag opportunities for improvement

  
  

• Contribute to knowledge sharing within the team to support consistency and high-quality execution

B.Skilled

• Fluent in English, both written and spoken

  
  

• Strong administrative and organizational skills, with high attention to detail

  
  

• Effective stakeholder management and communication skills across different functions and seniority levels

  
  

• Commercial awareness with a results-driven mindset

  
  

• Strong critical thinking and prioritization capabilities in a fast-paced environment

  
  

• Adaptable and open to change, with a proactive and positive attitude

  
  

• Self-starter with a strong sense of ownership and accountability

  
  

• Technical and analytical affinity (e.g. MySQL, Excel, Google Suite), or willingness to quickly upskill

  
  

• Assessment criteria

Must-haves and interview focus areas

• Strong communication skills, both written and verbal

  
  

• Ability to work independently while contributing effectively to a team, with a strong sense of ownership

  
  

• Clear customer-centric mindset

  
  

• Solid time management with a strong sense of urgency and prioritization

  
  

• Fast learner with the ability to quickly adapt in dynamic environments

  
  

• Strong problem-solving and critical thinking capabilities

  
  

• Natural affinity for operational work and process-driven tasks

Nice-to-haves and interview focus areas

• Previous experience in an operational or process-driven role is a strong plus

  
  

• Technical affinity, with the ability to navigate and work across multiple tools and platforms simultaneously (e.g. MySQL, Excel)

  
  

• Familiarity with ticketing platforms is advantageous (e.g. ServiceNow, Zendesk)

The payrate for independent contractors is 15-48 EUR/hr.