Instructional Designer (For contingent workers)

Role Purpose

We are looking for an Instructional Designer to design and build high-quality digital learning solutions for our Trust & Safety organisation.

This role will focus on creating scalable, engaging, and measurable e-learning experiences that improve learner retention, knowledge transfer, operational readiness, quality performance, and compliance awareness. The successful candidate will work closely with Training & Quality leads, subject matter experts, operational stakeholders, and LMS/platform owners to turn complex business, policy, process, and quality requirements into structured learning journeys, interactive courses, assessments, and reporting solutions.

This is a hands-on role for someone who combines strong instructional design capability with practical e-learning development expertise and a clear understanding of how learning supports operational performance.

Key Responsibilities

• Learning Design and Curriculum Development

  
  

• Design engaging digital learning experiences that support learner retention and on-the-job application

  
  

• Apply instructional design methodologies such as ADDIE, SAM, Bloom’s Taxonomy, adult learning theory, and scenario-based learning

  
  

• Translate complex Trust & Safety topics, policies, workflows, quality standards, and compliance requirements into practical learning experiences

  
  

• E-Learning Development and Authoring

  
  

• Develop interactive e-learning content using tools such as Articulate 360, including Storyline and Rise, or equivalent platforms

  
  

• Create digital assets including storyboards, scripts, wireframes, assessments, simulations, branching scenarios, and learner activities

  
  

• Build polished, learner-friendly modules from raw training content, process documentation, policy guidance, and SME input

  
  

• Produce multimedia learning assets using tools such as Vyond, Adobe Premiere,

  
  

• Develop reusable templates and course design standards to ensure consistency across the learning platform

  
  

• LMS and Learning Pathways

  
  

• Support LMS setup, testing, publishing and version control.

  
  

• Ensure content is technically compatible with LMS requirements and standards such as SCORM, xAPI, or equivalent formats

  
  

• Support role-based onboarding, refresher training, certification pathways, and targeted upskilling journeys

  
  

• Partner with LMS platform owners to create a simple, accessible, and effective learner experience

  
  

• Assessment, Evaluation, and Learning Effectiveness

  
  

• Design knowledge checks, quizzes, practical assessments, scenario-based evaluations, and applied learning exercises

  
  

• Align assessments with learning objectives, operational risk, quality expectations, and compliance requirements

  
  

• Help measure learning effectiveness using recognised evaluation approaches such as Kirkpatrick or similar frameworks

  
  
  

• Learning Analytics and Content Governance

  
  

• Maintain strong documentation, including storyboards, content trackers, version history, decision logs, and change records

  
  

• Ensure learning content remains accurate, compliant, accessible, and easy to maintain over time

  
  
  

• Stakeholder Collaboration and Project Delivery

  
  

• Work closely with Training & Quality leads and SMEs across the full learning lifecycle from analysis through evaluation

  
  

• Translate business needs, operational risks, and performance gaps into effective learning solutions

  
  

• Manage timelines, dependencies, feedback loops, and competing priorities in an agile and iterative environment

  
  

• Communicate progress clearly and maintain ownership through design, development, testing, implementation, and handover

Experience

• Minimum 3 years of experience in instructional design, digital learning, and learning technology

  
  

• Proven experience designing and developing e-learning solutions in a fast-paced commercial, operational, compliance, or technology-driven environment

  
  

• Strong experience with curriculum design, learner journeys, course architecture, and assessment design

  
  

• Hands-on experience with learning authoring tools, especially Articulate 360, including Storyline and Rise, or equivalent platforms

  
  

• Experience creating LMS-ready content and working with standards such as SCORM, xAPI, or equivalent

  
  

• Experience developing multimedia learning assets, including video, animation, audio, or interactive content

  
  

Technical Skills

• Strong instructional design capability and knowledge of adult learning principles

  
  

• Ability to write clear instructional copy, scripts, learner guidance, assessment questions, and scenario-based content

  
  

• Strong visual design, storyboarding, and learner experience design skills

  
  

• Ability to analyse learning data and turn insights into practical content improvements

  
  

• Strong project documentation, tracking, and version control capability

Preferred Skills

• Experience with learning analytics, dashboards, or reporting tools

  
  

• Experience creating learning solutions for operational, compliance, risk, quality assurance, customer support, content moderation, or Trust & Safety environments

  
  

• Familiarity with tools such as Articulate 360, Figma,Adobe Creative Suite

  
  

• Experience with HTML5, basic CSS, or other web-based learning technologies

  
  

• Experience using AI-supported learning design tools responsibly and effectively

  
  

• Experience creating blended learning solutions that combine e-learning with facilitator guides, workshops, job aids, coaching materials, or practical exercises

Soft Skills

• Excellent stakeholder management and cross-functional communication skills

  
  

• Strong consultancy, planning, and influencing capability

  
  

• Ability to simplify complex topics without losing accuracy or operational relevance

  
  

• Strong project ownership, prioritisation, and delivery discipline

  
  

• Creative problem-solving mindset with high attention to detail

  
  

• Confidence working independently in an agile, feedback-driven environment

  
  

• Comfort working with ambiguity and shaping structure from evolving information

Qualifications

• Bachelor’s or Master’s degree in Instructional Design, Educational Technology, Learning & Development, Education, Communication, Psychology, or a related field

  
  

• Equivalent professional experience may be considered in place of formal qualifications

  
  

• Additional certifications in instructional design, e-learning development, learning technology, project management, accessibility, or learning analytics are a plus

  
  

Key Deliverables

Depending on project scope, the Instructional Designer will be expected to deliver:

• Storyboards and scripts

  
  

• Interactive e-learning modules

  
  

• Articulate 360 courses, including Storyline and Rise modules

  
  

• Animated or video-based learning assets

  
  

• Scenario-based exercises and simulations

  
  

• LMS-ready learning packages

  
  

• Job aids, guides, and supporting resources

  
  

• Content governance documentation

  
  

• Final implementation and handover documentation