Jira Subject Matter Expert (For independent contractors)

Please note, this is a 7 month assignment for freelancers.

2 days per week office presence is required.

The payrate 55-105 EUR/hour

A Software Engineer owns the execution of technical elements in the Booking.com tech stack, products and processes. They are responsible for the implementation of technical solutions based on business requirements, they can estimate the effort and impact of the items they work on, and show a high quality of craft in what they deliver. A Software Engineer II understands the quality of test automation is as important as the production code and spends time refactoring both to ensure ease of change enabling a sustainable pace of development. Software Engineer II are expected to work together with colleagues in other job roles to design, prioritise and implement technical tasks. Because the required technical skills and commercial knowledge can vary from one business unit to another, a Software Engineer II can focus on multiple types of work from product features to infrastructure automation, frameworks, tooling or services.

Responsibilities:

Building software applications

• Is responsible to build software applications by using relevant development languages and applying knowledge of systems, services and tools appropriate for the business area

• Is responsible to write readable and reusable code by applying standard patterns and using standard libraries

• Is responsible to refactor and simplify code by introducing design patterns when necessaryIs responsible to ensure the quality of the application by following standard testing techniques and methods that adhere to the test strategy

• Is responsible to maintain data security, integrity and quality by effectively following company standards and best practices

End to End System Ownership

• Has sufficient knowledge to own a service end to end by actively monitoring application health and performance, setting and monitoring relevant metrics and act accordingly when violated

• Has sufficient knowledge to reduce business continuity risks and bus factor by applying state-of-the-art practices and tools, and writing the appropriate documentation such as runbooks and OpDocs

• Has sufficient knowledge to reduce risk and obtain customer feedback by using continuous delivery and experimentation frameworks

• Has sufficient knowledge to independently manage an application or service by working through deployment and operations in production

Technical Incident Management

• Is responsible to address and resolve live production issues by mitigating the customer impact within SLA

• Is responsible to improve the overall reliability of systems by producing long term solutions through root cause analysisIs responsible to keep track of incidents by contributing to postmortem processes and logging live issues

Architectural Guidance

• Has basic knowledge to advise product teams towards a technical solution that meets the functional, nonfunctional & architectural requirements by challenging the rationale for an application design and providing context in the wider architectural landscape

• Has basic knowledge to set a clear direction for a technical capability by evaluating and aligning the target architecture improvements, reframing architectural designs and decisions for varied stakeholder

Software Systems Design

• Has sufficient knowledge to evaluate possible architecture solutions by taking into account cost, business requirements, technology requirements and emerging technologies

• Has sufficient knowledge to describe the implications of changing an existing system or adding a new system to a specific area, by having a broad, high-level understanding of the infrastructure and architecture of our systems

• Has sufficient knowledge to help grow the business and/or accelerate software development by applying engineering techniques (e.g. prototyping, spiking and vendor evaluation) and standards

• Has sufficient knowledge to meet business needs by designing solutions that meet current requirements and are adaptable for future enhancements

Critical Thinking

• Is responsible to systematically identify patterns and underlying issues in complex situations, and to find solutions by applying logical and analytical thinking.

• Is responsible to constructively evaluate and develop ideas, plans and solutions by reviewing them, objectively taking into account external knowledge, initiating 'SMART' improvements and articulating their rationale.

Continuous Quality and Process Improvement

• Has sufficient knowledge to identify opportunities for process, system and structural improvements (i.e performance gains) by examining and evaluating current process flows, methods and standards.

• Has sufficient knowledge to design and implement relevant improvements by defining adapted/new process flows, standards, and practices that enable business performance.

• Is responsible to maintain data security, integrity and quality by effectively following company standards and best practices, guiding more junior members of the team in this topic

Effective Communication

• Is responsible to deliver clear, well-structured, and meaningful information to a target audience by using suitable communication mediums and language tailored to the audienceIs responsible to achieve mutually agreeable solutions by staying adaptable, communicating ideas in clear coherent language and practising active listening

• Is responsible to ask relevant (follow-up) questions to properly engage with the speaker and really understand what they are saying, by applying listening and reflection techniques

Technical skills:

• Atlassian Expertise: Serve as the Subject Matter Expert (SME) to manage and optimize our Jira instance, including workflows, custom fields, and project configurations.

• Advanced Scripting & Automation: Proficient in scripting (JavaScript), Jira Behaviours, and Script Runner to automate processes and enhance system functionality.

• Reporting & Analytics: Design and maintain advanced reports/dashboards using Atlassian Data Share and EazyBI, leveraging JavaScript within EazyBI for tailored insights.

• Integration Management: Support cross-departmental integrations with tools like Google Sheets, ServiceNow, and other third-party applications via REST APIs or plugins.

• System Governance: Ensure Jira instance stability, security, and scalability while troubleshooting issues and implementing upgrades.

• Preferred: Atlassian certifications and experience with Confluence, Bitbucket, or other Atlassian products.