L&D Knowledge Manager (For temp workers)

The L&D Knowledge Manager is responsible for overseeing an L&D Academy’s knowledge management strategy, ensuring that knowledge is effectively captured, shared, and utilized across the Academy community. This role involves managing knowledge repositories (e.g. B.Learn, ServiceNow, Slack, Confluence or equivalent), facilitating knowledge sharing, and promoting a culture of continuous learning and improvement.

Key Responsibilities:

L&D Knowledge Management Strategy:

• To support in the development and implementation of a comprehensive knowledge management strategy aligned with the relevant Academy’s goals.

  
  

• Identify and promote best practices for knowledge capture, storage, and dissemination - taking into consideration the particular Academy’s target audience.

  
  

• Advise the relevant Academy monthly Steering Committee (Steer Co) to help define and prioritise the Academy annual curriculum and budget allocation.

L&D Knowledge Repositories:

• Manage and maintain knowledge repositories, ensuring they are up-to-date, accessible, and user-friendly.

  
  

• Ability to map relevant content to critical Academy skills to ensure effective execution of the annual curriculum.

  
  

• Implement tools and technologies to support knowledge management activities across the Academy community.

L&D Knowledge Sharing:

• Facilitate knowledge sharing and exchanges across departments and teams through online and in person, discussion, workshops, training sessions, and collaborative platforms.

  
  

• Encourage and foster the development of knowledge-sharing communities within the organization by identifying groups that have shared requirements and needs for key topics and promoting opportunities for them to connect.

  
  

• Identify Subject Matter Experts (SME’s and ‘Guru’s’) across the business that can be drawn on to share their expertise across the community and can help with content curation.

Continuous Improvement:

• Monitor and evaluate the effectiveness of knowledge management initiatives by developing metrics in line with industry best practice e.g. engagement levels with the tools, completion rates of content and feedback from users - and use this insight to make recommendations for improvements.

  
  

• Implement tools and technologies that can track and analyze usage patterns of knowledge repositories and collaborative platforms. For instance, monitoring the number of times knowledge articles are viewed, edited, or shared can provide insights into the effectiveness of these repositories

  
  

• Establish a continuous improvement process where the effectiveness of initiatives is regularly reviewed, and recommendations for improvements are made. This involves staying informed of industry trends and best practices in knowledge management and incorporating them into the organization’s strategy

Stakeholder Engagement:

• Work closely with key stakeholders, including department heads, SME’s, HRBPs and relevant Academy Leads, to understand their knowledge needs and provide tailored solutions.

  
  

• Develop and maintain strong relationships with internal and external partners and experts to enhance knowledge management efforts and relevant content mapping requirements.

Qualifications and Experience:

• Education: Bachelor’s degree in Information Management, Business Administration, or a related field. A Master’s degree is preferred.

  
  

• Experience: Minimum of 5 years of experience in L&D content / knowledge management or Mid level L&D Advisory field, with a proven track record of implementing successful knowledge management initiatives.

Key Skills and Competencies:

• Tech Experience (For Tech Knowledge Manager role only): Strong background working in a tech environment, with experience in areas like software engineering, data science, machine learning, or product management.

  
  

• Strong organizational and project management skills.

  
  

• Excellent Learning content management / mapping skills - Competent at using Gen AI to support this

  
  

• Experience in Knowledge Management and leveraging Subject Matter Experts (SMEs) as learning partners

  
  

• Excellent communication and interpersonal skills.

  
  

• Proficiency in knowledge management tools and technologies, such as B.Learn, ServiceNow, Slack, Confluence or equivalent.

  
  

• Ability to work collaboratively with diverse teams and stakeholders.

  
  

• Strong analytical and problem-solving skills.

  
  

• Experience effectively delivering within a complex multinational company.

  
  

• Knowledge of the latest trends and best practices in content/ knowledge management.

The role may require occasional travel to different Booking.com offices