Legal Collections Process Analysts (For independent contractors)

Legal Collections Process Analyst is responsible for global bad debt provision ( write off process) and Collection Agency Management. Additionally, they identify, analyze and interpret trends in data sets and build reports, prepare analyses and visualize data to advise when needed.Legal Collections Process Analyst supports Booking.com through managing projects and liaising with multiple stakeholders to support strategic business initiatives and reduce risk. These include the development, implementation and validation of bad debt processes and tooling used to mitigate risk and maximize recovery.The Global Recovery Process Analyst also owns the global management of external collection agencies. This includes commission and contract negotiations, raising POs and pay-outs, developing and analyzing collection strategies, analyzing performance, onboarding and providing training to ensure high performance of the collection agency in accordance with business regulations to effectively manage risk and write off.

Key Responsibilities

• Support Booking.com in performing and improving existing legal collections processes effectively, to mitigate risk and reduce bad debt.

  
  

• Identify, analyze and interpret trends or patterns in data sets (reports, analyses) to provide advice when needed

  
  

• Building reports, preparing analyses and visualizing data i.e. Payments report.

  
  

• Review and update accounts under the credit risk portfolio and maintain accounts receivable aging within agreed and accepted parameters. Facilitating the monthly Write Off bad debt control for the whole business (except Fraud of Payments By Booking) .

  
  

• Proceeding with operational Bankruptcy procedure i.e. signing bankruptcy documents, writing off the debt

  
  

• Co-creating and analyzing the global yearly forecast for Collecting Agencies commission pay-out (invoices)

  
  

• Raise Purchase Orders ensuring the accurate and timely payment of invoices, collaborate with Procurement.

  
  

• Collecting Agency: Negotiating with CEO’s, Directors, Partners convincing to reduce commission percentage or changing invoicing concept

  
  

• Perform monthly and quarterly business and sox controls. Perform control procedures in a timely and accurate manner to decrease financial risk

  
  

• Managing (ad hoc) projects in a leading or advisory role

  
  

• Researching, contracting and onboarding new external Collecting Agencies.

  
  

• Collecting Agency Management including regular meetings, business visits, leading and organizing communication, collecting and evaluating data, advising on disputes and collaboration improvements . Due diligence on Collection Agencies.

  
  

• Analyse collection agency performance, develop and defend (ad hoc) strategies on collection to ensure we effectively manage risk and write off

  
  

• Proactively identifying, initiating and implementing globally scalable and locally relevant improvements to processes, procedures and tooling autonomously and independently

  
  

• Defining (ad hoc) strategies on collection to improve the financial health of Booking.com

  
  

• Working across silos, manage and communicate with diverse stakeholders with differing priorities and styles, and comfortable with managing challenging situations

Requirements of special knowledge/skills

• Bachelor degree

  
  

• Excellent research and analytical skills, able to identify and communicate observations in a clear manner (building reports, preparing analyses, visualizing data e.g. payments report)

  
  

• Strong interpersonal and communication skills with the ability to connect with a diverse stakeholder group

  
  

• Strong Organizational and prioritization skills. Able To Work independently under pressure in a fast paced, dynamic environment.

  
  

• Self-guided multitasker with a solution-oriented and result driven mindset

  
  

• Good project management skills, working on ad hoc projects by having a leading or advisory role

  
  

• Strategizing skills and the ability to persuade your stakeholders

  
  

• Ability to identify, initiate and implement process improvements

  
  

• Familiar with Finance Systems and Database Management systems (SAP, SQL, Hadoop, PO tooling)

  
  

• Advanced MS Office skills (Excel, Powerpoint, Word, Visio)

  
  

• Proactive, flexible and able to both work independently as well as working in a team

  
  

• Stress resistant , and Accurate With Good Attention To detail, comfortable with strict deadlines

  
  

• At least 3 years of experience in one of the following areas: Credit Control, Credit Risk, Working with Collection agencies