People Operations Specialist (For independent contractors)

Human Resource support for employees and managers for an assigned region/country/function.  Responsible for providing a positive employee experience through effective resolution of queries and facilitating the processes relating to the employee journey from Hire to Termination, with the exclusion of recruitment activities.  In providing the People administration, the People Operations Specialistcontributes to a solid People foundation for both internal and external parties.  In providing first line communication to employees in a customer-focused manner, the People Operations Specialist contributes to the employee experience for their region(s) or country (countries) supported.

Key Responsibilities

• Administer a wide variety of personnel policies and processes -including all document  management

  
  

• Ensure the processes, procedures and documents are up-to-date and aligned with current local  employment law and legislation

  
  

• Complete people processing procedures such as contract/offer management, absences  (tracking, reporting, and validating, employee data changes

  
  

• Maintain and administer the company’s global HR system and tools

  
  

• Document all internal queries according to standard operating procedures

  
  

• Maintain records and employee files

  
  

• Coordinate actions, such as ensuring valid work permit documents and ensuring correct  contract and document management regarding personnel changes

  
  

• Prepare and coordinate the actions around Payroll change reports and audits according to pre-  agreed timeline

  
  

• Explain regulations, policies, or procedures to employees and managers

  
  

• Respond to written and verbal inquiries from a variety of internal and external sources for the  purpose of resolving problems, providing information and/or referring to appropriate  personnel and/or identifying the relevant issues and recommending or implementing a  remediation plan

  
  

• Provide feedback and input to Business Partners on the employee handbook and HR systems

  
  

• Maintain employee bulletin boards, online libraries and regular communication

  
  

• Organize and support coordination of regional / country People company events such as  health fairs or Ask.HR days

  
  

• Troubleshoot by using various systems and by speaking to various stakeholders in the  company to ensure the employees' needs are met and that processes are optimized

  
  

• Support onboarding new People Operations Specialist and the onboarding of direct  stakeholders regarding the People Operations processes

  
  

• Liaise with country specific stakeholders such as Advisory, Payroll, Recruitment, and other  internal support functions and external vendors

  
  

• Responsible for data quality and regular audits ensuring integrity of that data

  
  

• Support various People initiatives, projects and procedures, including implementation and  communication

  
  

• Bookings internal administration process is in compliance with global and region specific law

  
  

• Supporting COEs in business cycles, process optimization, collaboration, and providing input

  
  

• New hires are administered within the defined Service Level Agreement

  
  

• All changes have been executed in time for the payroll deadline

  
  

• Tickets are answered within the SLA

  
  

• Conduct work in a way that meets the defined targets for employee satisfaction

  
  

• Mandatory (compliance) training has been successfully completed on time

Within his/her workfield the People Operations Specialist will come across problems that are  not immediately evident in existing systems or processes, that he/she will investigate and  correct. He/she needs to identify the problem and update or modify working methods without  the benefit of defined procedures.

Requirements of special knowledge/skills:

• Bachelor’s degree from an accredited educational institution preferably in Human Resources or Business Administration

  
  

• Minimum of one years experience within the Booking.com people team or two years of experience in a similar capacity including data processing within a customer-facing environment, human resources experience is preferred.

  
  

• Working knowledge of People database systems, preferably Workday

  
  

• Excellent English written and spoken skills

  
  

• Computer skills (SAP, Workday, MS Office, Google Suite)

  
  

• Basic knowledge of local labor law preferred

  
  

• Good communication skills

  
  

• Accuracy and eye for detail

  
  

• Customer focus

  
  

• Communication

  
  

• Focus on results

  
  

• Adaptability

  
  

• Multi-tasking

  
  

• Analytic eye - seeing bigger picture

  
  

• Stress tolerance

  
  

• Problem-solving

  
  

• Data and analytics