Process Owner - PSP Governance (For independent contractors)

About Booking.com Fintech:

Booking.com’s Fintech team is pivotal in developing scalable, compliant, and innovative solutions to support our partners and ensure adherence to global regulatory frameworks. Within this team, the Commercial Operations function is responsible for creating and maintaining the internal processes and guidelines that underpin critical processes such as Partner Onboarding, Contract Processing, Financial Management and Due Diligence for our Payment Partners, including but not limited to our PSPs (Payment Service Providers). We are seeking a Process Owner - PSP Governance with a proven track record in the Payments industry and access management/compliance who will work closely with Product, Finance, PSP Administration and Commercial teams to build access models and document our Merchant Account structure with our existing and newly onboarded PSPs.

Role Description:

As a Process Owner - PSP Governance, you will play a critical role in setting the Commercial Operations team up for future success by documenting the as-is state of our PSP access models and account structures, as well as identifying areas for improvement and embedding compliance requirements needed for our regulated legal entity. This role requires strong internal stakeholder and vendor management skills, and ideally experience in documenting and creating user access models in a similar role in the Payments industry.

Key Job Responsibilities and Duties:

• Build and execute a user access policy model for two existing Payment Service Providers (PSPs) and one new PSP, involving:

  
  

• Discovery: Map access model types available on the PSP Platforms to Booking.com internal team setup

  
  

• Review: Assess the current user base for the existing PSPs and clean up access based on the mapped model

  
  

• Reporting: Liaise with the PSPs to design robust reporting on user access models in order to conduct SOx-compliant controls

  
  

• Superuser revamp: Collaborate with the PSPs to ensure that current internal protocols for superuser access are reflected in the PSP Platforms and document the PSPs’ protocols for updating changes to the superuser base

  
  

• Regulatory readiness: Liaise with Booking.com’s regulated legal entity (Booking Holdings Financial Services) to ensure access models meet the requirements needed to transact through them

  
  

• Execution: Work with our Bangalore-based PSP Administration team to roll out new access models and set up users & reporting

  
  

• Document & clean up the existing account/sub-account structure for two existing PSPs (and the initial setup for one new PSP), including:

  
  

• Liaising with internal teams (Product, Finance, non-Accommodation verticals) to identify the purpose of existing/initial sub-accounts with PSPs

  
  

• Documenting the Booking.com settlement bank accounts & currencies linked to each PSP and working with Treasury to ensure these are compliant

  
  

• Initiating processes with PSPs to shut down any discontinued sub-accounts

  
  

• Regulatory readiness: Liaising with Booking.com’s regulated legal entity (Booking Holdings Financial Services) to ensure the sub-account structure for their routed volumes are fit for purpose

Qualifications and Skills:

• Experience: 3 years in operations, access management, or a related field, preferably in the payments industry. Ideal candidates should have worked in regulated environments.

  
  

• Stakeholder management: Ability to influence internal teams and vendors to shape compliant access models.

  
  

• Compliance Expertise: Knowledge of regulatory requirements, particularly in sectors such as financial services or technology.

  
  

• Data-Driven Approach: Analytical mindset with the ability to interpret performance metrics and drive data-informed decision-making.

  
  

• Cross-Functional Collaboration: Proven success in working with Product, Finance, Commercial and Compliance teams to deliver impactful solutions.

Level of Education

• Bachelor degree

• Master degree

Requirements of special knowledge/skills

• Manager or very senior professional with advanced/well-developed knowledge of a specific professional discipline

• Background in Finance

• Excellent communication skills

• A good people motivator with project management experience

• Ability to proactively drive the assigned projects and reach the preset objectives

• Excellent teamwork skills

• Understanding the impact of the team and the bigger picture

• Good presentation and interpersonal skills

• Demonstrated tenacity, drive, ability to inspire and collaborate.

• Ability to multi-task & a flexible and positive attitude

• Ability to adapt style and approach in order to work effectively with internal and external stakeholders from a variety of different cultures

• Ability to operate effectively in a complex environment with a wide variety of stakeholders

• Ability to proactively prioritize and lead the assigned projects and reach the preset objectives

• Demonstrated analytical and curious mindset, tenacity, drive, and ability to inspire and collaborate

• Excellent verbal and written communication skills, ability to present, make decisions and gain consensus with a large group

• Demonstrated experience in Finance roles with progressively increasing levels of responsibility

• Broad Job Knowledge (3 - 5 years)