Product Manager (For independent contractors)

As a Product Manager in Marketing Fraud, you will own and progress an existing product backlog within the Marketing Fraud track. You will work with the team to clarify problems, maintain priorities, shape requirements, manage dependencies, and drive initiatives through delivery, measurement, and iteration. You will use fraud data, operational insights, customer and partner impact, and business priorities to make pragmatic trade-offs and keep the backlog focused on the highest-value work.

You will report to the Capability Area Lead and work closely with a Senior Product Manager, Engineering Manager, Analytics Manager, Machine Learning Scientists and engineers. You will help ensure that existing fraud controls and services remain effective, scalable, and fit for purpose, while identifying opportunities to improve prevention, detection, recovery, customer experience, partner impact, and operational efficiency. You will also support Marketing, Marketplace Loyalty, Partnerships, Local Partner Services, and other stakeholders in assessing and managing fraud risks in their initiatives.

The role contributes to Marketing Fraud’s 2026 job to be done: make reservation exploitation unviable by preventing, detecting, and remediating fraudulent bookings across all channels. This means protecting partners and Booking.com from financial loss, blocked inventory and availability, operational drag, reputational damage, and loss of partner trust, while minimizing friction for genuine travelers and partners.

Key Responsibilities

Product Strategy

• Owns and sets the vision for their product/feature, informed by data, user research and overarching vision of their product area

  
  

• Lays out a 1y strategy to achieve the vision, as part of their Department's strategy and is able to align all their key stakeholders inc. their team on this strategy

  
  

• Owns and defines objectives at Team-level

  
  

• Typically owns or collaborates with a Product Marketing Manager to create a go-to-market plan for their product

Product Delivery

• Prioritises short- and mid-term (<1y) roadmap based on known strategy and objectives

  
  

• Identifies risks and dependencies early and plans for mitigations

  
  

• Works with the team to establish tactical delivery methodology (e.g. scrum, kanban, hours, points etc.) and execute plans

Data Fluency

• Identifies and explains the choice of the primary metric, supporting metric and counter metrics

  
  

• Understands what makes a solid hypothesis for experimentation

  
  

• Understands statistical mechanics of experimentation, such as how to determine test power and sample size

  
  

• Understands how to analyse data and present findings to stakeholders and make product decisions with the results

  
  

• Defines (with analysts) best ways to present KPIs for tracking product success

Customer Insight

• Is familiar with techniques to better understand customer behaviour, such as interviews and surveys

  
  

• Knows how to gather customer needs and pain points and has experimented with techniques such as story mapping or use case design

  
  

• Understands the difference between different research methods and is familiar with the appropriate method for the problems they are solving for

  
  

• Is familiar with research practises and principles and can use them in partnership with researchers to distil feedback into actionable hypotheses

  
  

• Analyses and distils customer feedback from a variety of sources into actionable hypotheses, uncover unmet needs, validates or invalidates new concepts or improves existing products

  
  

• Able to illustrate overall customer behaviour by blending multiple sources of product insights (such as surveys, field research, analytics, operations feedback etc)

  
  

• Is familiar with user experience design practises and principles and can use them in partnership with designers to visualise a product problem to help guide their team's direction

Stakeholder Management

• Identifies other teams and key stakeholders impacted by the current project

  
  

• Gathers stakeholders' key requirements and works with their manager to integrate the feedback

  
  

• Represents the work of the team in a convincing and engaging way

  
  

• Incorporates stakeholder requirements and feedback independently

  
  

• Manages stakeholder expectations with timely, concise and clear progress updates, adapted to stakeholder needs and via different mediums (verbal, written, presentation)

  
  

• Manages expectations up to Group Product Manager level and occasionally Director level

Tech Fluency

• Partners with Engineering Manager

  
  

• Understands which technical solutions are used to deliver the product

  
  

• Advocates for the customer and business in engineering tradeoff decisions.

  
  

• Actively learns the technical side of their work

  
  

• Understands what the most critical elements of the technical solution are and can explain and justify the chosen technical solutions

  
  

• Ensures a high-quality user experience with our products by showing technical awareness and understanding of risks.

  
  

• Builds bridges between technical and non-technical stakeholders

Community Impact

• Participate in the PM craft community outside of their Track and contribute where relevant.

  
  

• Encouraged to organise craft sessions for and with other PMs in their Track.

  
  

• Encouraged to be an interviewer for PM roles