Program Manager (For independent contractors)

Program Managers possess a strong program management background. They have excellent communication skills, with demonstrated experience leading medium to large programs, They have solid experience assessing business needs, developing the implementation strategy and leading end-to-end activities. They work closely with people of diverse functional backgrounds, and participate in every phase of the program lifecycle from initiation to handover to operations.

You will be responsible for the successful delivery of a dedicated workstream within a large cross functional program. This workstream will be focused on mapping out the ‘to be’ E2E business processes and data lineage across the Accommodation Business Unit, Fintech & Finance. Subsequently focus will shift to critically reviewing the mapping to ensure optimal design of the ‘to be’ processes and data lineage with clear ownership and responsibility amongst teams. As the final step there will be a full risk assessment performed of the ‘to be’ processes and data lineage with appropriate mitigating controls implemented.

A hands on approach will be required to document the E2E business processes and data lineage along with the risk assessment and mitigation process.

Key Responsibilities

E2E program Management

• Lead independently End-to-end (E2E) complex program workstreams from initiation to completion.

Program Initiation and Planning:

• Drives the program scoping and planning working with different teams and creating associated documentation.

  
  

• Brings clarity to sponsor, teams and stakeholders by defining and documenting program objectives, requirements and success criteria, KPIs, roadmap/E2E planning, risk and dependencies, cost estimates and in general program deliverables.

Program Implementation and Completion

• Drive Program plan execution, ensuring Program objectives are met on agreed timelines.  Brings programs to completion ensuring seamless Go-Live and smooth handover to operations

  
  

• Track and report status and progress of all streams of work, identifying and highlighting where required, risk/issues/dependencies to governance groups or team members/groups. Create plans and actions to mitigate/solve risks,  issues and/or dependencies.

Program Governance

• Design and implement Portfolio's governance ensuring clarity on accountability, efficient communication and decision making

  
  

• Design and implement  efficient cross-organisational structures and mechanisms to ensure the program reaches its goals and objectives.

  
  

• Enable teams and leaders to make quality decisions and support in prioritization inside the Program.

  
  

• Can connect the dots and identify synergies, opportunities and risks/dependencies across projects and able to elevate them at the program level where appropriate

Delivery/Impact

• Drive the progress and successful delivery of large business initiatives that bring  significant value to the business. They are the driving force that collaborates with multiple teams and departments to ensure that teams deliver significant change to the business covering the full scope, on agreed timelines and budget (where applicable).

Stakeholder Management

• Primary point of contact for the program related queries. Maintain high-level of engagement among geographically-diverse stakeholders through social channels, email, facilitation and setup of virtual meetings and classroom settings, as well as individual in-person meetings. Ability to work and productively interact with different stakeholders up to Sr Director Level

Success Metrics

• Define and measure the success metrics of the Program(s) in scope.

Facilitator

• Lead independently workshops to support the delivery of the Program(s)

Requirements of Special Knowledge/Skills

- Strong project management skills/experience including experience with a range of different methodologies and techniques. Preferably having a background in Agile Project management(Kanban, Scrum, SAFE), PMI/ Prince certification and / or LEAN.

- Solid business understanding, independently use quantitative and qualitative data to drive decision making. Ability to tell a clear story with data/insights.

- Change Management experience  at program level

- Be able to effectively communicate with people of diverse background, seniority and domains including large audiences. Skilled communicator and proven relationship builder, able to operate within a multitude of formal and informal networks while managing the competing interests of varied stakeholders.

- Strong interpersonal skills focused on collaboration. Building and maintaining lasting relationships and connections with diverse teams, across the organization and outside. Ability to work effectively and influence at Director and Senior Director level

- Highly organized and structured and make sure all processes run smoothly and in a reliable manner.

- Be able to lead, motivate, and manage stakeholders and project/program teams to achieve organizational goals. They also should be able to influence and steer leadership, senior management and groups. Challenge assumptions and ability to adapt or generate imaginative and innovative ideas

- Flexibility and the ability to function well within ambiguity and in a constantly changing environment.

- Ability to solve complex problems independently. They are  able to break up a complex problem into actionable and easy to understand solutions. They are hands on and drive solutions to problems in partnership with the involved parties, while focusing on the opportunities.

- Program Managers make sure the program's outcomes are in line with customer needs and/or expectations.