Project and Program Management (For independent contractors)

The Program Manager is responsible for the governance and E2E program management of several streams of work (or portfolio’s) within the department.

The Program Manager role partners with the various teams within the department to support, and proactively work with them, to facilitate the work occurring between them and other business units and centralized functions.

The Program Manager drives the scoping of the project and eventually supports the teams with the Business case creation.

The Program Manager also identifies key requirements needed from cross - functional teams and eventually external vendors.

The Program Manager ensures that the functional workload of the department is managed in a consistent manner, whilst working externally with the business units & central functions to build engagement and where needed governance over decisions needed for work to be signed off.

The Program Manager supports the teams in identifying and managing the relevant dependencies in order to minimize the risks and the challenges. First and foremost, the Program Manager ensures that the team's roadmaps/plans focus on agreed business priorities, dependencies and strategies, and they deliver against the shared objectives and main activities with key milestones that have been agreed upon.

Lead independently: High complexity (strategic/ critical priority) end-to-end (E2E) project Multiple medium complexity projects with global impact (cross-functional) from scoping to execution, analysis, recommendation and implementation Portfolio manage program with multiple (medium complexity) projects

Responsible with limited to no supervision to define scope, kick-off, manage and execute every phase of complex department programs, specifically: Drive vision for initiative/program towards clear business objectives, scope, requirements & success criteria Create clear planning documents and roadmaps together with involved teams and departments including setup and maintenance of dependency management Regular tracking and reporting status and progress of all streams of work, highlighting where required, risk/issues to governance groups or team members Enable teams & leaders to make quality decisions and support in prioritization exercises

• Productively interact with and manage senior stakeholders (up to VP level).

• With limited supervision, identify opportunities to improve the impact & experience for our customers (internal or external), partners and our business, translating this into a business cases

• Collaborate with a cross-functional team to identify & build action plans to improve the impact & experience for our customers, our business and our people (creating win-win).

• Work in partnership with BUs, Corporate & Business Functions leadership to ensure resources are allocated to the right work, within headcount and P&L budget.

• Lead best practice behaviors within their Department on Project Management methodology and behaviors

• Strategic planning & Business Operations: Supports the budget and planning yearly cycle, driving some workstreams

• Strategic planning & Business Operations: Whilst this role does not own the strategy for the function, the Program Manager can be responsible for collating the information and business cases, working with leadership to define a consistent strategy for the department

• People manager: Successfully manage people

• Bachelor degree

• Project and Process Management (Must Have)

• Skills in leading and coordinating multi-step approval processes, including facilitating intake (e.g., Use-case Engagement Form), managing review cycles, tracking progress, and ensuring timely completion use-cases

• Familiarity with workflow and project management tools such as JIRA, and Confluence

• Stakeholder Engagement and Cross-Functional Alignment (Must Have)

• Proficiency in managing diverse stakeholders across Central Tech, Business Units, Risk and Compliance, Security, Legal, and Privacy. This involves:Aligning deliverables

• Facilitating peer reviews of High-Level Architectures (HLAs),

• Orchestrating requirements gathering

• Addressing competing priorities among supporting teams

• Strong communication skills are needed to onboard new use-cases, guide teams through DDF requirements, and drive consensus on risk acceptance and mitigation actions

• Documentation and Traceability (Must Have)

• Attention to detail in documenting processes, decisions, approvals, and maintaining accurate records in line with DDF and audit requirements

• Data Governance and Compliance Expertise (Nice to have)

• Understanding of data governance principles, privacy by design, and compliance requirements—especially as mandated by regulation like the Digital Markets Act (DMA)—is nice to have. DDF managers are responsible for ensuring data initiatives adhere to Booking.com’s Data Sharing Standard and related policies (e.g., risk, control, and privacy regulations), with a focus on secure and compliant data sharing