Research Recruitment Coordinator (For contingent workers)

The goal of the Partner Research Recruitment team (part of the Research Operations) is to deliver partner insights that enable decisions to drive partner engagement and business growth. This is achieved through applying market research methodologies like remote and face-to-face interviews, focus groups, online surveys, etc. The Research Recruitment Coordinator will have a supporting role and will primarily be responsible for successfully identifying, inviting, and scheduling Booking.com accommodation partners (hoteliers) for participation in research sessions (market research recruitment) and also for data coordination tasks. The research sessions will be conducted by researchers with the aim to collect partners’ feedback on their experiences and to pass it to product teams, which can in their turn, work on improving Booking.com tools and services (based on the feedback received). To be successful in this role, you will need to be able to persuade partners to participate in our research studies, while maintaining a professional Booking.com tone of voice and further strengthening our existing relationship. A measure of success will be a number of the partners (eligible for a certain research project) recruited per week.

Key Responsibilities

• Enable the smooth running and administration of research recruitment projects at Booking.com.

  
  

• Manage partner research recruitment projects end to end.

  
  

• Manage partner participation database to ensure there is no overuse of the partner pool.

  
  

• Use technical skill to manipulate research participant data to select the right target group from the database (run query, match data files, maintain list).

  
  

• Communicate on a daily basis with our accommodation partners (by phone and email) and update the internal team with details on the scheduled appointments.

  
  

• Invite accommodation partners to participate in research sessions such as interviews or focus groups with the researchers of Booking.com.

  
  

• Daily tasks include: calling partners, scheduling appointments with them, explaining the software that enables the research sessions, making reminder calls and keeping the schedule updated

  
  

• Report issues, patterns, and pain points regarding partner recruitment to ReOps leadership in order to affect direction of the partner recruitment program

  
  

• Consult with research and product team stakeholders on the best approach to contact our partners, considering the different markets, property profiles, previous experience, etc.

  
  

• Directly influence stakeholders on course of action for partner research recruitment program based on subject matter expertise.

  
  

• Balance the needs of research with those of the accommodation partners to do research the right way and ensure the best experience for the researcher and the partner.

  
  

• Hold evaluation meetings with Research stakeholders and report concerns / feedback shared to the team manager for further action.

  
  

• Advise research operations and researchers on the best approach to contact our partners, considering the different markets, property profiles, previous experience, etc.

  
  

• Develop, test, and set standard requirements and guidelines for the partner research recruitment team to follow.

  
  

• Keep track of participation rate, researcher's feedback on quality of interview and other metrics to provide historical data and contribute to future efficiency gains.

  
  

• Coordinate data files (e.g. schedule of the sessions; creating, maintaining and filtering files with the information needed for the recruitment and invitation of partners).

  
  

• Support the team with the operational tasks (e.g. replying to the partners' emails related to recruitment, sending calendar invites to schedule appointments, etc.).

  
  

• Onboard new colleagues on partner research recruitment practice.

  
  

• Process incentive payouts for participants.

Requirements of special knowledge/skills

• Experience of working in call center or customer service

  
  

• Has strong communication skills and enjoys talking to people

  
  

• Customer-focused approach to service delivery

  
  

• Solution-oriented thinking

  
  

• Can handle difficult conversations with B2B audience

  
  

• Strong attention to detail

  
  

• Flexible and can work well under time pressure

  
  

• Is skilled in organizing and executing repetitive tasks

• Able to work well independently and within a team

  
  

• Has solid Excel skills

  
  

• Is fluent in both written and spoken English

The payrate for independent contractors 20-48 EUR/hr.