Booking NL
Salesforce Platform Manager (For independent contractors)
As a Salesforce Platform Manager you will be the Salesforce lead and expert within the Commercial Tooling team and own the short and long term roadmap for the LPS Salesforce implementation.
You will join the Commercial Tooling team and collaborate with our Process, Product, Tech, and DPE leaders to translate business needs into efficient solutions within the system, mainly focusing on the CRM tool supplied through Salesforce Sales Cloud. You will be a key team member of the migration of our internal CRM to Salesforce for our 1200+ employees in our Commercial department (Local Partner Services)
This role will report into the Commercial Tooling Manager
You will create and manage project plans and roadmaps with senior leaders from our Sales, Program, Product, Tech, Marketing, Service and Analytics, leading projects on the full range of our Salesforce platform;
You will be held responsible for building new functionalities and integrations, by coordinating the work of a cross functional team of Salesforce specialists;
You will be held responsible for product adoption and user satisfaction of Salesforce solutions.
Based on knowledge and experience on Salesforce objects and processes, you are able to independently own the translation of business needs coming from multiple Connectivity business teams into the right solutions within the Salesforce ecosystem. It includes setting the right expectations on budget, resourcing and delivery timelines to the manager of Operations.
This is an individual contributor role with Senior responsibilities to coordinate and influence a cross-functional tooling team. A high level of complexity lies in the Project scope and tech challenges coming from dependencies among different interacting systems. To manage the impact on multiple teams and external partners, it requires advanced design experience and a critical eye for data accuracy.
Key Responsibilities.
Act as Product Owner in shaping the vision of the Salesforce Platform and how this translates into the strategic direction of the department across the entire Partner Journey
Establish, refine and adjust the roadmap for the team based on changing business priorities and the need to keep the lights on
Formulate Epics and proactively work with other Tech and Product Teams within and outside the track to manage dependencies
Take a Leading role in Backlog grooming of the Tooling team and prioritizing work in line with the roadmap during sprint planning
Act as point of escalation and help managing senior stakeholder expectations with regards to competing priorities, keeping the ultimate vision and roadmap in mind
Monitor and track progress against the roadmap through the agreed governance and processes
Mentor junior colleagues and Contingent workers on Salesforce Best Practices and methods
Technologies you will use
Sales Cloud
Service Cloud
Experience Cloud
Salesforce CMS
Salesforce integration
Jira Align, Jira
Tableau
Gitlab
Requirements
Strong technical background since the product is a platform we are looking for a person who is comfortable with developing this critical service and translating tech insights into business opportunities.
Creativity and curiosity - A creative tech problem solver with a deep curiosity about our business and product.
Excellent communication skills - Being able to communicate efficiently both strategic vision and specific details to various stakeholders, from senior leadership to individual project members. Being able to write clear and concise product requirements, status updates and product results.
Strong analytical skills - Able to interpret data and trends, diagnose problems, and recommend effective action plans to resolve issues.
Strong teamwork and collaboration skills are essential.
Ability to thrive in a fast-paced, result driven environment with multiple responsibilities, whilst also taking the time for reflection on personal, team and product level.