Senior Business Analyst – Data Migration (for Temp Workers)

Business Analyst – SAP RISE Migration (Trips Data)

About the role

We’re looking for a hands-on Business Analyst to accelerate discovery for a SAP Migration programme.

You will investigate the domain space and translate stakeholder needs into clear, actionable requirements that guide teams involved in delivering a successful migration.

This role suits a Business Analyst who can operate with high autonomy: shaping problem statements, aligning stakeholders, documenting requirements to a high standard, and ensuring the resulting changes deliver measurable improvements for customers.

What you’ll do

• Capability ownership & value delivery

• Drive discovery for the migration requirements, taking in account requirements definition, prioritisation, and continuous improvement.

• Maintain a clear view of requirement pain points, dependencies, and opportunities, working with stakeholders to define roadmaps and outcomes.

• Define and track success metrics (e.g. first-contact resolution, handling time, recontact rate, agent productivity, CSAT).

• Stakeholder partnership & facilitation

• Independently manage and align a broad set of stakeholders across Product, Engineering, Operations/Support, Analytics, and adjacent programmes.

• Lead discovery and alignment workshops to clarify problems, scope, assumptions, constraints, and success criteria.

• Translate ambiguous or complex business problems into structured options and clear recommendations.

• Drive decisions and secure formal stakeholder sign-off on scope, requirements, and outcomes.

• PRD ownership (end-to-end)

• You will own PRDs from inception to approval, ensuring they are complete, consistent, and delivery-ready:

• Discovery & current state: document as-is processes, customer/agent journeys, pain points, root causes, and constraints.

• Future state design: define to-be workflows, process flows, service blueprints, edge cases, and non-functional requirements.

• Requirements definition: produce clear functional requirements and/or user stories, acceptance criteria, business rules, data requirements, and dependencies.

• Validation & sign-off: coordinate reviews, incorporate feedback, and obtain documented approval from accountable stakeholders.

• Delivery support: partner with Product and Engineering during build, clarify requirements, support UAT readiness, and ensure launch readiness.

• Process, systems & continuous improvement

• Analyse and improve end-to-end processes across Order and Agent journeys, identifying efficiency, quality, and scalability opportunities.

• Ensure solutions align with the broader operating model, platform strategy, and architectural principles.

• Support change adoption by contributing to training, communications, and operational readiness where required.

What success looks like

• You have clear ownership of your assigned capabilities, with an agreed backlog and improvement roadmap.

• You consistently deliver high-quality PRDs that are well understood by delivery teams and signed off by stakeholders.

• Stakeholders trust you to independently drive analysis, decisions, and outcomes with minimal oversight.

• Delivered changes demonstrably improve customer and agent experience metrics.

Skills & experience Required

Must-have:

• Strong track record of stakeholder management and end-to-end requirements ownership, including PRD creation, validation, and stakeholder sign-off.

• Excellent stakeholder management and facilitation skills, with the ability to influence without authority.

• Strong analytical and problem-solving capability, with experience using data and insights to inform decisions.

• Experience working in agile or hybrid delivery environments, partnering closely with Product and Engineering.

Nice-to-have:

• Experience in customer support, contact centre, order management, or agent tooling domains.

• Experience modernising or replacing legacy systems and processes.

• Familiarity with recognised BA practices and standards (e.g. requirements lifecycle management, traceability, approval).

• Comfort working with tools such as Jira, Confluence, Miro, BPMN/process modelling tools, or analytics platforms.

Ways of working

• High ownership and autonomy within clearly defined capability boundaries.

• Close collaboration with cross-functional teams, balancing discovery, documentation, and delivery support.

• Strong focus on clarity, alignment, and measurable outcomes.