Senior Change Manager (For independent contractors)

The Strategy and Business Operations team in Accommodations (“the Unit”) is the team responsible for all strategic planning, business operations and financial governance in the Unit as wellas for effective alignment between the Unit and other functions.

We proactively contribute to andsteer the future strategy, looking 1-5 years ahead, ensuring the Accommodations strategy aligns to the overall B.com and Booking Holdings strategic plan.

We align dependencies between different parts of the unit as well as between Accommodations and other departments, providing clarity on risks and trade offs.

We also design, execute and support large cross functional organizational change initiatives on behalf of the Accommodations Leadership team (“ALT”) or the Unit. By means of opening up this job role, we want to add “Change Management” and embed change in the organization as a new skill to this team.

The Senior Manager Change will report to the Senior Director of the Strategy and Business Operations team and work closely with the team’s leadership team, the Accommodation Leadership Team (ALT), the SVP Accommodations and the HR and Communications functions in the Unit.

The role will be the linking pin between the change initiators (ALT / BCOM) and the teams impacted in the Unit.

The goal will be to drive and coordinate the right approach to ensure landing of changes driven by larger organizational programs into our Unit is as seamless as possible from a people perspective.

Next, the function will be responsible for building out the Change craft in the Unit and create Change processes and methods in a structured way that can be incorporated in our ways of working.

The objective is to ensure we are preparing and engaging our teams for changes with the aim to embed changes smoothly and minimize disruption, so that the teams can continue focusing on their day-to-day tasks as much as possible.

In this role you will need to develop strong relationships with a wide variety of internal stakeholders.

You develop an in-depth understanding of what are the needs in relation to embedding and guiding change of larger programs, including communication as well as advise and execute on these programs for the Change element.

The role requires someone who embraces change, manages ambiguity and is strong in messaging, project management and influencing skills, using those skills to partner with senior stakeholders andget the job done.

Key Responsibilities

• Align with B.com's 1/2/3 year plan, yearly strategic planning, operating models, etc. to anticipate and articulate implications to change management for the entire business unit.

  
  

• Create, plan and manage all elements of the change management cycle of a larger (ALT led) program which entails effective change adoption in the organization.

  
  

• Drives the creation, communication and execution of the Change to Accommodations as a result of larger programs initiated and led by the ALT

  
  

• Runs the change management cycle as a program including elements like roadmaps, dependency management and periodic reporting on progress

  
  

• Functions as the linking pin between the change initiators, the change program executors and the teams in the organization for the larger programs

  
  

• Leads the storytelling - Create content that translates the strategy / program into compelling storylines and visuals that delivers on business goals in a timely, creative and inspiring manner with the objective of embedding Change properly into the organization

  
  

• Provides consultation to the SVP and Leadership Team of the Accommodations Business (and the rest of the Extended Leadership Team) in order to exercise and implement Change to achieve the business goals

  
  

• Functions as the Change craft function leader in Accommodations including sharing best-practices with and leverage our central function to also support / coach changes impacting specific smaller parts of the business

  
  

• Communicates recommendations supported by a compelling storyline to key stakeholders to ensure impact and build consensus among cross-functional teams and support decision-making with senior audiences

  
  

• Comes up with quantifiable KPIs / measurements to track the success of the Change Management function and reports back on those. And use learnings to make continuous improvements to our Change process.

  
  

• Expected to manage a small team of change specialists in the mid-term. This will include the end-to-end people management responsibilities.

Requirements of special knowledge/skills

• 8+ years of years of change experience in a global environment; knowledge management or community building

  
  

• Proactive, inclusive executor with a strong customer and people focus.

  
  

• Demonstrated success in leading through influence

  
  

• Relevant experience to strategy setting and writing, as well as to the more tactical program management capabilities

  
  

• Has led change management initiatives for tech/digital companies and/or digital transformation efforts (and resulting change management) in non tech companies

  
  

• Experience in executing global or large scale initiatives

  
  

• Ability to take ownership, entrepreneurial, pro-active with positive attitude;

  
  

• Expert organizational, interpersonal, networking skills including strong teaming and cross-cultural abilities

  
  

• Creative, open, collaborative mindset with a love for the people aspect on anything we want to do.

  
  

• Ability to identify and articulate themes along with a passion for visually-engaging content

  
  

• Ability to operate in a fast paced and dynamic environment; willing to roll up one's sleeves and get work done

  
  

• Excellent influencer with the ability to identify, collaborate with and lead stakeholder groups

  
  

• Ability to work across silos, connect the work of disparate groups and build consensus

  
  

• Excellent written and oral communication skills in English