Senior Manager - Privacy Transformation & Operational Excellence (For independent contractors)

Job Summary:

In this role, you will serve as strategic partner to the Privacy function leadership team (Privacy LT) and other departments across the company to drive privacy operational excellence, and ensure the privacy function operates with optimal efficiency and impact.

Reporting to the Chief Privacy Officer, the Senior Manager - Privacy Transformation & Operational Excellence is critical in transforming and maturing the privacy function, enhancing internal processes and optimising how the team collaborates internally and with external stakeholders to achieve strategic objectives. This includes optimising business processes, streamlining and maturing operations, strengthening privacy compliance and driving efficiencies by ensuring the right topics are being worked on across the function, improving and overseeing the day-to-day operations and key processes owned or used by the privacy function.

This role requires someone able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities.

Key Responsibilities

Function Governance

• Design and implement efficient cross-organisational mechanisms and communications to ensure the functions strategic alignment and long-term success.

• Connect the dots and identify synergies, opportunities and risks/dependencies across projects/programs and elevate them where appropriate

• Ensure annual, quarterly & weekly leadership meetings/processes are effective at connecting strategy, prioritization decisions and downstream execution

• Provide thought leadership, advice & support on the Privacy function operations, objectives and strategy, including setting high quality standards both within the department as well as influence across the organisation.

• Facilitate strategic planning sessions for the Privacy leadership team, ensuring alignment on goals and priorities.

Process Excellence

• Lead the design & implementation of structured methodology to ensure an effective way of running business as usual operations

• Design, improve, implement and/or execute thoughtful, yet simple and thorough, processes to increase efficiency and productivity.

• Drive adoption of standardized processes across the department to increase efficiency and effectiveness while also simplifying where possible; including file management and versioning methodology.

• Optimise processes and ways of working with key stakeholders across the organisation.

• Champion the adoption of best practices and tools to enhance team productivity and workflow management

Performance management

• Actively manage and mature the Privacy function scorecard (tracking, reporting and developing success criteria, KPIs etc.) providing insights and actionable recommendations to the Privacy LT.

• Ensure focus areas, resource allocation, objectives, KPIs & metrics are aligned to strategy.

• Monitor quarterly objectives / strategic priorities, ensure prompt & effective actions are taken by the responsible owners to course correct where necessary

• Proactively identify and address potential roadblocks to team performance and objective achievement.

• Ensure effective resource planning by anticipating future peak workloads and team member availability (including holidays and leaves) to proactively manage resources for efficiency.

Support Decision Making

• Serve as a critical advisor and support decision making by helping Privacy LT prepare materials for relevant company leadership team meetings/committees/briefings and for key privacy function meetings

• Ensure Privacy LT are spending time on most important topics & have high quality materials in order make effective, impactful decisions

• Develop recommendations, communicate and align with compelling storyline to senior stakeholders

Level of education:

Bachelor Degree

Years of relevant job knowledge:

6-10+ years

Leadership

• Flexibility and the ability to function well within ambiguity and in a constantly changing environment.

• Highly organized and structured and make sure all processes run smoothly and in a reliable manner.

• Able to envision and design effective tools and resources to drive process optimization

• Strong interpersonal skills focused on collaboration.

• Ability to mentor and develop team members for a high-performance environment

• Building and maintaining relationships with diverse teams.

• Proven experience in driving organizational change and fostering a culture of continuous improvement within teams.

• Subject Matter Expertise

• Experience or familiarity in legal, risk or compliance functions - ideally with exposure to privacy teams and processes.

• Proven success in managing organisational effectiveness in a large international company

• Have a solid business understanding, independently able to use quantitative and qualitative data to drive decision making. Ability to tell a clear story with data/insights.

• Proven record of influential leadership to steer change in a challenging and fast pace environment

• Strategic Thinking

• Can break down complex, ill-defined legal, risk or compliance problems into clear project definition, with well articulated workstreams to solve

• Demonstrate ability to think creatively and “connect the dots” to create high quality solutions which drive significant impact

• Able to identify challenges and opportunities and drive solutions/actions recommendations and follow up.

Communication

• Fluent in English (written and verbal)

• Has ability to craft persuasive narratives & communicate effectively on complex projects - including with highly effective visual support (e.g. powerpoint)

• Is a highly effective & clear presenter, and can very effectively adapt style to their audience

• Has ability to develop trust and credibility with senior stakeholders with their communication style

• Is an excellent influencer. Influences and manages at all levels.

Impact & Delivery

• Can independently manage multiple complex project/programs on their own

• Can lead cross functional collaboration in a highly matrix and complex environment

• Ability & commitment to learn fast and adapt to a fast moving environment