Senior Process Deployment Specialist (For independent contractors)

Team overview

Welcome to the Partner processes team at Booking.com. We are a team that is dedicated to crafting, governing and improving processes that proactively support our business strategy and ensure we deliver a compliant partner base. We ensure that the company remains having a license to operate, while ensuring our internal teams are able to continuously support our accommodation partners. We will balance internal needs with a drive to deliver a seamless partner experience.

As a team, we are positioned in the heart of the Accommodation business unit and are responsible for all partner processes used to ensure our partner base is compliant. We do this for all programs where we need to obtain additional information from our partners. Over-time, we will ensure we create an area where we are able to showcase that we are in control to internal and external stakeholders and regulators.

What we bring to the table is our ability to understand the various requirements coming to Booking.com, translate these into efficient and effective processes, and present the key metrics to our stakeholders. In this, we use our knowledge of process management and ability to deliver impact driven process excellence to the organization.

The Senior Process Deployment Specialist is pivotal in ensuring we support the teams in Customer Service (CS) and Local Partner Services (LPS) with relevant process information for their job. In this role, you will balance priorities and drive continuous improvements.

Role overview

As a Senior Process Implementation Specialist, you will be responsible for ensuring that process and product changes are made workable for the audience. In this, you will work closely with the various teams in CS and LPS, using their input to identify and drive improvements. Either through feedback or through data, you will be able to define your next improvement opportunity. You’ll play a key role in innovating and automating processes for scalability.

Key responsibilities

• Identify, prioritize, and deliver improvement initiatives aimed at efficiency, compliance, and partner experience

• Act as a primary liaison between central process teams and operational departments (CS/LPS), capturing requirements and translating them into scalable, workable solutions

• Collaborate with product teams to ensure operational feasibility and compliance are embedded in product design and delivery

• Monitor and optimize process performance through continuous evaluation, data analysis, and feedback loops; provide regular progress reports to senior stakeholders

• Design and implement process innovations, with a strong focus on automation and scalability

• Build strong relationships with internal and external stakeholders, balancing process and product priorities to achieve business outcomes

• Your skills and experience

Education:

Master’s degree in a relevant field preferred (Bachelor’s degree with significant experience also considered)

Experience:

• 5 - 8+ years of experience in process management, project management, or organizational change, ideally in a regulated or compliance-driven environment (e.g., Know-Your-Customer, FinTech, tax compliance)

• Proven track record in leading international projects, managing diverse stakeholders, and driving measurable improvements

• Experience collaborating with product and technology teams to translate business requirements into customer-centric, compliant solutions

Skills & Competencies:

• Strong analytical and data-driven problem-solving skills, with the ability to identify and drive change through insights

• Proficiency with process automation and monitoring tools

• Excellent communication and negotiation skills, with the ability to influence senior stakeholders

• Entrepreneurial, agile, and self-driven mindset, with the ability to set priorities independently

• Ability to train, coach, and develop peers in process excellence practices

Attributes:

• Attention to detail, adaptability, and high personal accountability

• Curiosity and willingness to continuously learn new concepts, tools, and methodologies

What We Offer

• A global role with opportunities to influence company-wide processes.

• A collaborative and innovative work environment.

• The chance to work with a dedicated team of experts passionate about process excellence.