Senior Technical Writer (For independent contractors)

We are looking for a Senior Technical Writer to partner with our team to completely transform our Cloud & Platform Ecosystems documentation space to be best in class source of content for our developers and customers.

1. Program Objectives

• Make all documentation discoverable in one place in an engineering centric and intuitive manner.

  
  

• Clean up stale content and ensure that all accessible content is relevant.

  
  

• Continue aggressive analysis and removal of redundant or low-quality content to avoid information sprawl and confusion.

  
  

• Build advanced observability into documentation systems, such as Grafana dashboards, to visualise documentation health, identify stale content, and address issues promptly.

  
  

• Identify and define a customer journeys tagging strategy

  
  

• Institute clear ownership: assign responsibility for specific documentation sections, so that cleanup and updates become distributed and accountable.

  
  

• Implement page rating and feedback to generate actionable observability data, supporting both quality improvement and timely maintenance.

  
  

• Enable the technical writer to define and update AI prompts that establish/document quality standards; use these standards to automate parts of the review and reporting process.

  
  

• Set up alerting systems that proactively flag stale or problematic documentation and direct responsibility to relevant owners.

  
  

• Explore the creation of "Verified" documentation—AI-asserted, regularly reviewed, and authored by trusted experts—to help engineers and customers identify high-confidence, up-to-date sources of truth.

The technical writer will be responsible for defining all documentation standards, templates, frameworks and mechanisms to ensure that all of our documentation provides:

• Clarity: Use simple and direct language.

  
  

• Accuracy: Provide accurate and up-to-date information.

  
  

• Consistency: Follow established style guides.

  
  

• Accessibility: Ensure documentation is accessible to all users.

  
  

• Maintainability & Observability : Ensure clear ownership and review process is established, (e.g. build upon the Grafana dashboards that are currently in place)

  
  
  

• Able to define SLAs and KPIs to measure the quality of our documentation ecosystem and work with our leads and developers to put mechanisms in place to measure and continually improve until we hit and maintain these SLAs and KPIs