Booking NL
Senior Travel Specialist (For contingent workers)
Role Overview
The Senior Travel Specialist is a key player responsible for managing and optimizing all travel and expense-related activities within a global business setting. This position oversees travel operations, expense auditing, and the management of corporate card programs. Crucially, the Senior Travel Specialist manages relationships with external vendors, drives operational improvements, and provides training and guidance on T&E systems.
B.responsible
T&E Operations, Auditing & Vendor Management
Oversee the day-to-day processing of travel and expense requests, including handling complex and escalated tasks.
Process and audit travel/expense claims to ensure they comply with corporate policies and regulatory requirements.
Manage relationships with outsourced partners (TMC), ensuring adherence to SLAs and driving continuous service improvement.
Lead Quarterly Business Reviews with vendors to discuss performance and operational optimizations.
Handle process and system-related queries from internal stakeholders.
Create and maintain up-to-date process documentation (SOPs) to ensure clear knowledge transfer.
Manage corporate travel and expense cards, including lodge cards, reconciliations, and the resolution of user issues.
Reporting, Analytics & Sustainability
Utilize reporting tools like Concur Intelligence and TMC reporting platforms to create and distribute reports.
Prepare analytical and compliance reports on Travel spend and exceptions.
Use data to monitor trends, update policies, and adjust audit rules to improve efficiency.
Provide actionable insights to management based on travel, expense, and corporate card data.
Report on travel-related carbon emissions to support the company’s sustainability goals and reporting requirements.
Process Improvement & Change Management
Lead and support projects related to travel, expenses, and card programs, including process automation, policy standardization, and cost optimization.
Identify and drive process improvements by analyzing data and monitoring KPIs.
Collaborate on systems integrations and support configuration changes or upgrades.
Identify control deficiencies and participate in process redesign projects.
Lead Change Management initiatives for new tool rollouts or policy updates, ensuring effective communication and user adoption across the organization.
Compliance, Risk & Duty of Care
Ensure all travel and expense arrangements align with company policy.
Support internal and external audits related to T&E, including SOx compliance activities.
Partner with Security and Safety teams to execute Duty of Care protocols, ensuring traveler tracking and safety during global emergencies.
Maintain a deep understanding of T&E policies, best practices, and regulatory requirements.
B.skilled
Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
5+ years of operational experience in T&E, Procure-to-Pay (P2P), shared services, or corporate finance.
Extensive hands-on experience with GDS, Concur Travel, and Corporate Lodge Card programs.
Proven experience working with or managing outsourced operational models and Travel Management Companies.
Knowledge & Abilities
Deep understanding of the corporate travel landscape, Expense Management, and T&E Corporate Cards.
Strong analytical mindset with the ability to identify inefficiencies and propose improvements.
Proficiency with MS Office/Google Workspace, especially Excel or Google Sheets.
Excellent communication skills, both written and verbal, for effective collaboration and policy guidance.
Ability to influence stakeholders without authority and manage complex vendor relationships.
High level of accuracy and attention to detail in report preparation and reconciliation.
Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced, multinational environment.
Strong problem-solving and process improvement mindset.
The hourly rate for independent contractors is between 30-60 EUR.