Booking NL
Technology Solutions Manager (For independent contractors)
The Technology Solutions Manager is end-to-end support for all product deliverables in her/his respective product area and to provide input to the overall HR product roadmap.
The Technology Solutions Manager works with the Functional owners who are usually positioned in the Centers of Expertise (e.g. C&B, Talent, L&T) or in People Operations (e.g. Payroll, Absence Management, Life cycle Management) to ensure that People systems and technologies are leveraged to deliver effective and (cost) efficient processes.
The Technology Solutions Manager is accountable for the full life cycle of their solutions: inspiration, requirements gathering, vendor selection, solution design and configuration, deployment, sustain, adoption and solution retirement and thus the Total Costs of Ownership (TCO for their respective solutions.
With regards to the execution, the Technology solutions Manager works closely with the People Systems and technology and IT Services teams who will be responsible for many of the deliverables specifically integration in overall Booking ERP, Vendor management, Config and development and Run/Sustain strategy.
Key Responsibilities
Discovery and ideation: scan the latest technology trends in the respective product area and share these with the functional owners.
Priority setting: understand (sub) functional strategy, processes and ways of working and align with functional owners on priorities and plans.
Business Case: provide input to functional owners on business cases specifically on the product deliverables.
Solution Design: translate functional/business requirements into a technology ideally leveraging the out of the box processes and functionalities of our preferred technology vendors (buy, configure, built). Basic principles: standardization and simplicity putting the user at the center of the process and technology design.
Solution Configure: provide the IT Services configuration teams with input on configuration and support with relevant testing activities.
Deployment and delivery: based on the deployment priorities and plans set by the functional owner, work with the regional People Systems and Tech teams on deploying the technology solutions.
Sustain: work with the IT Services team on solution RUN and maintenance as per IT Services technology operating model. Accountable for potential escalations acting as the single point of contact back to functional owners, IT services and technology providers.
Architecture: work with the People Systems solution and overall ERP architects to ensure solutions are flawlessly integrated into People Systems and technology landscape and roadmaps and overall Booking.com ERP architecture and roadmaps/plans.
Release strategy: ensure releases are reviewed, prioritized and tested in collaboration with functional owners, IT Services (configurations) and strategic vendors and support change management and communication activities where necessary.
Security and compliance: conduct Cloud security and compliance assessments as per IT security processes and practices to ensure solutions data protection.
Value management (adoption and continuous improvement): work with functional owners and regional People Systems teams to ensure maximum value delivery through solution adoption and continuous improvement activities. Leverage OPEX methodology and metrics where possible.
Solution retirement: assess when the solution life cycle has come to an end and the solution needs to be decommissioned and replaced by one that is meeting our future needs. Work closely with the IT Services teams
Influence and co-innovation: work with strategic vendors (e.g. Workday, SAP, Greenhouse) to ensure their roadmaps are reflecting our Booking.com technology needs for the future. Attend user groups, vendor conference and participate in co-innovation activities where necessary
Requirements of special knowledge/skills
Good functional knowledge (strategy, process, best practices) of their respective COE area.
Solid HR Tech product knowledge
Good understanding of Tech requirements, ways of working and standards
Good project- and stakeholder management skills
Fluent English
The Technology solutions Manager needs to have a good understanding of business process and strategy in his/her respective area. From a technology perspective, they need to have a deep product knowledge of the People systems and technologies that they own
Proven track record in taking ownership and successfully delivering results in a fast paced environment
Good understanding of basic system engineering, information and risk guidelines and system architecture standards
Solid understanding of the HR Sub functional area: strategy, processes, best practices
Good working knowledge of Workday and other HR Cloud Solutions
Understanding of today’s IT methodologies agile, waterfall, design thinking, process mapping, project management
Good understanding of IT landscape in functional area
Basic knowledge on API’s, Architecture, SaaS, Paas and DaaS
Curious, self driving, inspirational, business driven and costs conscious