Organisational Transformation Coach (For independent contractors)

About Us

At Booking.com, we're embarking on an ambitious company-wide transformation, Agile@Booking, designed to accelerate innovation, harmonize our ways of working, and empower every team and leader to unlock their full potential. Our goal is to make fast, confident, and sustainable value delivery a core organizational capability, directly supporting our Future Fit ambition. Through Agile@Booking, we're building an aligned way of working that emphasizes transparency, continuous improvement, and psychological safety, breaking down silos to create a more unified, collaborative workplace. By shifting decision-making closer to the work and giving teams more ownership, we aim to foster a culture of decentralized decisions, increased speed, and greater innovation.

Context

Agile@Booking is about becoming One Team, uniting leadership and teams across Booking.com through shared values, synchronized practices, and a relentless focus on learning and adaptation. Our transformation program focuses on enabling both leaders and teams to thrive in complex environments by prioritizing outcomes over processes, empowering people at all levels, and advancing psychological safety and transparency. The Organizational Transformation Coach will play a pivotal role in driving this journey: building leadership capabilities, removing barriers, from creating the engagement from the top, setting up the team level part of the transformation for success and helping us live our values as we continuously improve how we deliver customer and business value.

Role Description

The Organizational Transformation Coach drives the agile leadership transformation across senior-most levels of the organization, including C-level and Executive Leadership Team (ELT). This role enables the mindsets, behaviors, and operating models required for enterprise-wide agility. Acting as a strategic enabler and trusted advisor, the coach works closely with the Transformation Office, Change Lead, and Agile Coaches to guide the successful adoption of business agility at scale.

Key Responsibilities and Duties

• Coach C-level and ELT members in adopting agile leadership behaviors, decision-making practices, and system-level thinking to foster an empowered organizational culture

  
  

• Collaborate with the Change Lead to co-design and implement the agile transformation roadmap, ensuring top-down alignment with organizational strategy and customer value

  
  

• Enable portfolio-level agility by guiding senior leadership in agile planning, OKR alignment, prioritization, and cross-functional coordination

  
  

• Facilitate leadership offsites, workshops, and systemic design activities to reinforce agile principles and adaptive organizational structures

  
  

• Advise senior stakeholders on governance, funding, and operating models that support lean delivery, fast feedback, and autonomous decision-making

  
  

• Partner with Agile Coaches and ELT to bridge strategic intent with execution, driving alignment around shared outcomes and scalable practices

  
  

• Establish executive-level coaching plans, metrics and feedback loops to measure transformation progress and highlight organizational impediments

  
  

• Build psychological safety and trust with leadership through empathy, skilled facilitation, and emotionally intelligent communication that challenges and supports growth

  
  

• Bring thought leadership and hands-on experience from multiple large-scale transformations to guide systemic change across the enterprise

  
  

• Grow the internal senior agile coaches to ensure continuity and mitigate long term reliance risk

Communication

• Cooperates and collaborates continuously with: C-level Executives, Senior Vice Presidents, Change Lead

  
  

• Engages frequently with: ELT (VPs, Senior Directors), Agile Coaches

  
  

• Occasional interaction with: HR/People team and external experts

Qualifications & Skills

• Bachelor’s degree required; Master’s preferred

  
  

• Substantial job knowledge with 12+ years of relevant experience

  
  

• Demonstrated expertise in coaching executive leadership in agile values, lean portfolio management, and cultural transformation

  
  

• Deep understanding of agile and lean principles, complexity thinking, and systems design

  
  

• Skilled at applying frameworks such as SAFe, LeSS, or Flight Levels at scale, pragmatically adapting to context

  
  

• Experience in portfolio planning, value stream mapping, organizational design (e.g., Team Topologies), and OKR facilitation

  
  

• Exceptional facilitation, consulting, and stakeholder engagement skills, particularly at the executive level

  
  

• Background in Product, Engineering, or Organizational Design is advantageous