Booking NL
Research Recruitment Coordinator (For independent contractors)
Please note, this is a 6 month-long assignment for freelancers.
The goal of the Partner Research Recruitment team (part of the Research Operations) is to deliver partner insights that enable decisions to drive partner engagement and business growth. This is achieved through applying market research methodologies like remote and face-to-face interviews, focus groups, online surveys, etc.
The Research Recruitment Coordinator will have a supporting role and will primarily be responsible for successfully identifying, inviting, and scheduling Booking.com accommodation partners (hoteliers) for participation in research sessions (market research recruitment) and also for data coordination tasks. The research sessions will be conducted by researchers with the aim to collect partners’ feedback on their experiences and to pass it to product teams, which can in their turn, work on improving Booking.com tools and services (based on the feedback received).
To be successful in this role, you will need to be able to persuade partners to participate in our research studies, while maintaining a professional Booking.com tone of voice and further strengthening our existing relationship. A measure of success will be a number of the partners (eligible for a certain research project) recruited per week.
Tasks & Responsibilities:
Enable the smooth running and administration of research recruitment projects at Booking.com.
Communicate on a daily basis with our accommodation partners (by phone and email) and update the internal team with details on the scheduled appointments.
Follow specific standards and guidelines set by the partner research recruitment team.
Invite accommodation partners to participate in research sessions such as interviews or focus groups with the researchers of Booking.com.
Daily tasks include: calling partners, scheduling appointments with them, explaining the software that enables the research sessions, making reminder calls and keeping the schedule updated
Report any concerns / feedback shared from partners to the team leader for further action.
Balance the needs of research with those of the accommodation partners to do research the right way and ensure the best experience for the researcher and the partner.
Advise research operations specialists and researchers on the best approach to contact our partners, considering the different markets, property profiles, previous experience, etc.
Share best practices with the rest of the team to improve the recruitment process.
Keep track of participation rate, researcher’s feedback on quality of interview and other metrics to provide historical data and supply to future efficiency gains.
Coordinate data files (e.g. schedule of the sessions; crafting, maintaining and filtering files with the information needed for the recruitment and invitation of partners).
Support the team with the operational tasks (e.g. replying to the partners’ emails related to recruitment, sending calendar invites to schedule appointments, etc.).
Process incentive payouts for participants.
Requirements:
Experience of working in call center or customer service, cold-calling experience
Has strong communication skills and enjoys talking to people
Customer-focused approach to service delivery
Solution-oriented thinking
Can handle difficult conversations with B2B audience
Strong attention to detail
Flexible and can work well under time pressure
Is skilled in organizing and executing repetitive tasks
Able to work well independently and within a team
Has solid Excel skills
Is fluent in both written and spoken English
Spanish language knowledge is advantegous
Independent level of knowledge in market research recruitment, strong background as call center interviewer
Please note, for this position you will be working U.S. hours, from 2 p.m. to 11 p.m